Sales Coordinator

Company Description Sudeep Pharma Limited, founded in 1989, is a USFDA-certified manufacturer specializing in pharmaceutical excipients and mineral actives for the pharma, food, and nutrition industries. The company is recognized as one of the leading global producers of mineral-based excipients, supplying ingredients used in tablets, capsules, fortified foods, infant nutrition, and various consumer products. Sudeep Pharma operates with stringent international quality standards and holds multiple certifications, including USDMF approvals, FSSC 22000, WHO GMP, EXCiPACT, ISO 9001:2015, HACCP, RSPO, Ecovadis, Kosher, and Halal. The organization focuses on customized solutions to meet specific formulation and product requirements, supporting more than 1,000 customers in over 100 countries through a robust, reliable supply chain.

Key Responsibilities

· Prepare and share quotations, proforma invoices, order confirmations, and other sales-related documents.

· Receive and process customer purchase orders and coordinate with internal teams for execution.

· Coordinate with Production, Quality, Purchase, Dispatch, Finance, and Logistics teams to ensure timely order fulfilment.

· Follow up with customers regarding pending orders, samples, approvals, payments, and delivery schedules.

· Maintain accurate records of customer enquiries, quotations, orders, dispatches, and payments.

· Regularly update sales reports, order status, outstanding reports, and customer databases.

· Track samples sent to customers and follow up for testing, feedback, and approval.

· Coordinate for product trials, product development activities, and customer-specific requirements.

· Monitor pending customer requirements and ensure timely closure through regular follow-ups.

· Coordinate with the dispatch/logistics team regarding delivery schedules and provide updates to customers.

· Preparing Sales Reports, meeting agenda, maintain sales data.

· Maintain proper documentation of customer specifications, approvals, agreements, and correspondence.

· Handle customer queries and coordinate internally to provide timely responses.

· Follow up on payment status and coordinate with the Finance team for outstanding receivables.

· Maintain confidentiality of customer information, pricing, formulations, and commercial data.

· Perform other sales coordination activities as assigned by the reporting manager.

Required Skills

· Excellent verbal and written communication skills.

· Strong follow-up and coordination skills.

· Good knowledge of MS Excel, Word, and email communication.

· Ability to manage multiple customers and activities simultaneously.

· Customer-oriented approach with a proactive attitude.

· Ability to coordinate effectively with cross-functional teams.

Experience: 2-5 of experience in Sales Coordination, Sales Administration, Order Management, Customer Service, or a similar role.

Qualification:

Bachelor’s degree