Sales Coordinator

Responsibilities

• Receive RFQs, review customer requirements, check item history, validity, availability, lead time and pricing; prepare and issue quotations to customers.
• Coordinate with suppliers on quotations, PO acknowledgement, order confirmation and delivery status; process PO in SAP ERP after approval.
• Process customer orders, create Delivery Orders, maintain quotation, PO, DO and invoice records, and monitor order fulfilment.
• Arrange domestic and international shipments, liaise with freight forwarders or courier companies, prepare packing list, AWB and shipment documents, and track delivery status.
• Coordinate strategic or export-controlled item orders, confirm order details with customers and Japan team, support export licence documents and compliance requirements.
• Prepare billing, invoice, proof of delivery and related supporting documents; coordinate with customers and finance team on billing matters.
• Maintain proper filing of quotations, customer PO, HTM PO, DO and invoice; prepare regular reports and support ad-hoc tasks assigned by HOD.

Key Skills / Competencies

• Strong verbal and written communication; professional handling of customer enquiries, complaints and follow-ups; ability to coordinate with customers, suppliers, Japan team and internal departments.
• Ability to process RFQ, quotation, sales order, purchase order, delivery order and invoice documents accurately.
• Experience using SAP ERP for sales order, PO, DO, invoice and transaction updates; ability to maintain accurate system records.
• Knowledge of shipment arrangement, freight forwarders, courier coordination, AWB, packing list, delivery tracking and shipping documentation.
• Strong attention to detail in quotations, POs, invoices, packing lists, AWBs, export documents, licence support and filing.
• Able to identify order, shipment or documentation issues, follow up proactively and coordinate solutions with relevant parties.
• Able to manage multiple orders, deadlines and priorities; strong tracking, monitoring and follow-up discipline.
• Proficient in Excel, Word, Outlook and PowerPoint; able to prepare reports, maintain trackers and organise electronic records.
• Detail-oriented, responsible, reliable, customer-oriented, proactive, able to work independently and as part of a team, and able to work under pressure.

Qualifications

• Minumum Diploma in Business Administration
• 2 to 5 years of experience in Sales and service Administration, microsoft /computer / IT Skills is requested
• Advantages for Business Administration graduate with SAP/MTE/Oracle experience.