Sales Coordinator

Sales Support

• Prepare and manage sales documentation, including client quotes, proposals, supplier quotations, and sales orders in ERP.
• Maintain and update customer databases and CRM systems.
• Coordinate sales meetings and presentations.
• Respond to or escalate customer complaints and provide after-sales support when required.
• Conduct market and industry research.
• Generate new sales through prospecting and lead follow-up.
• Be willing and able to travel as required, conduct door-to-door sales meetings primarily across Africa and additionally in other regions as per management instructions.

Client Coordination

• Act as the primary point of contact for clients, addressing inquiries and resolving issues.
• Schedule and organize client meetings, follow-ups, and communications.
• Maintain strong relationships with existing clients and address their concerns promptly.
• Educate customers on products and services.
• Monitor competitor activities.
• Maintain records of sales leads.

Order Processing

• Process and track sales orders from initiation to completion.
• Collaborate with finance and logistics teams to ensure accurate billing and delivery.
• Monitor and report sales order status and performance.
• Update sales transactions, purchase orders, and client details in the ERP system.

Sales Analysis and Reporting

• Generate and analyze sales reports, metrics, and forecasts.
• Provide insights and recommendations to improve sales performance.
• Assist in preparing sales presentations and management reports.

Collaboration and Communication

• Facilitate communication between the sales team and other departments (marketing, finance, product development, etc.).
• Assist in the development and execution of sales strategies and campaigns.

General Administrative Duties

• Handle correspondence, phone calls, and emails related to sales inquiries.
• Maintain organized filing systems for sales documents.
• Perform other administrative tasks as assigned by the Sales Manager.
• Become fully familiar with all products and services through testing, demonstrations, and research.
• Ensure adherence to applicable laws and company policies.

Qualifications & Experience

• Minimum 2 years’ experience in inside sales and ERP systems - Mandatory
• Oil & Gas industry experience preferred.
• Mechanical Engineering background preferred.

Job Type: Full-time

Work Location: In person