Sales Coordinator

Job Purpose

The Sales Coordinator will provide day-to-day support to the Sales team by coordinating customer enquiries, preparing quotations, processing orders, maintaining sales records, and ensuring effective communication between customers and internal departments. The role will help ensure smooth and timely execution of the complete sales process.

Key Responsibilities

• Handle incoming customer enquiries and coordinate with the Sales team for timely responses.
• Prepare and send quotations, proposals, sales orders, and other sales-related documents.
• Follow up with customers on quotations, orders, payments, and delivery status.
• Coordinate with Sales, Accounts, Production/Operations, Logistics, and other departments to ensure timely order execution.
• Process customer purchase orders and maintain accurate order records.
• Maintain and regularly update customer databases, sales records, enquiries, and follow-up details.
• Track pending quotations and orders and provide regular updates to the Sales team.
• Coordinate delivery schedules and keep customers informed about their order status.
• Assist in preparing sales reports, customer reports, and presentations.
• Maintain proper filing and documentation of quotations, purchase orders, invoices, and customer correspondence.
• Support the Sales team with customer meetings, appointments, and follow-ups.
• Coordinate with Accounts regarding customer payments, outstanding amounts, and required documentation.
• Provide general administrative and coordination support to the Sales team and office as required.
• Ensure professional and timely communication with customers at all times.

Candidate Requirements

• Bachelor’s degree in Business Administration, Commerce, Sales & Marketing, or a related field.
• 2–4 years of experience in Sales Coordination, Sales Support, Customer Service, or a similar position.
• UAE experience is preferred.
• Experience in a manufacturing, trading, HVAC, cooling/refrigeration, or related industry would be an advantage.
• Good working knowledge of MS Excel, Word, Outlook, and CRM/ERP systems.
• Good written and verbal communication skills in English.
• Strong follow-up, coordination, and organisational skills.
• Ability to manage multiple customer enquiries and priorities simultaneously.
• Detail-oriented with good documentation and reporting skills.

Pay: Up to AED4,000.00 per month

Work Location: In person