Sales Coordinator

Job Summary

We are looking for a Sales Coordinator Telecalling to handle inbound and outbound customer calls, qualify leads, follow up with prospective customers, and support the sales team in converting inquiries into business opportunities.

The ideal candidate should have excellent communication skills, a confident telephone manner, strong follow-up skills, and a target-oriented approach.

Key Responsibilities

• Handle inbound and outbound calls with prospective and existing customers.
• Respond promptly to customer inquiries received through calls, emails, chats, and web inquiries.
• Understand customer requirements and qualify leads based on their needs and business potential.
• Make outbound calls to prospective customers and generate new sales opportunities.
• Follow up regularly with leads and prospects to move them through the sales process.
• Provide customers with relevant information about the company's products/services, features, and offerings.
• Coordinate with the Sales/Business Development team for qualified leads and sales opportunities.
• Maintain accurate records of calls, customer interactions, follow-ups, and lead status in the ERP/CRM system.
• Ensure timely follow-up on all assigned leads and maintain an updated sales pipeline.
• Assist the sales team in achieving monthly, quarterly, and annual sales targets.
• Build and maintain positive relationships with prospective and existing customers.
• Handle customer queries professionally and ensure a positive customer experience.
• Collect customer feedback and communicate relevant information to the concerned team.
• Prepare daily/weekly call and lead follow-up reports as required.
• Stay updated on the company's products/services and relevant market information.

Required Skills

• Excellent communication and telephone etiquette.
• Good English speaking and writing skills.
• Confident and comfortable making outbound calls.
• Good customer-handling and interpersonal skills.
• Strong follow-up and persuasion skills.
• Ability to qualify leads and identify potential customers.
• Target-oriented and motivated to achieve sales goals.
• Good organizational and time-management skills.
• Basic knowledge of MS Office, ERP/CRM systems, and email communication.
• Ability to handle a high volume of calls and follow-ups efficiently.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or any relevant field.
• 13 years of experience in Telecalling, Inside Sales, Telesales, Sales Coordination, Customer Support, or Business Development will be preferred.
• Freshers with excellent communication skills and a strong interest in sales may also be considered.