Sales Coordinator

We are seeking a motivated and customer-focused Sales Coordinator to join our team. This role is primarily responsible for maintaining strong relationships with existing customers, ensuring timely payment collection, processing repeat orders, supporting daily sales operations, and providing excellent customer service and follow-up.

The candidate should also be able to handle relevant daily operational and administrative duties, including coordination, documentation, and communication with the warehouse and transport team to ensure smooth order fulfilment and delivery.

Key responsibilities

1. Payment Collection & Follow-Up

• Contact customers regularly to follow up on outstanding payments.
• Maintain records of payment commitments and ensure timely reminders.
• Coordinate with the Accounts Department to reconcile payment issues.

1. Customer Relationship Management

• Maintain strong and ongoing relationships with existing clients.
• Provide after-sales support to ensure customer satisfaction.
• Act as a point of contact for customer issues, feedback, or service requirements.

1. Order Management

• Process repeat orders promptly and accurately.
• Coordinate with the relevant team for order fulfilment.
• Ensure timely delivery and proper communication with customers.

1. Operational & Administrative Coordination

• Handle daily administrative and operational tasks related to sales and order processing.
• Prepare and maintain relevant sales, order, delivery, and customer documentation.
• Coordinate closely with the warehouse and transport team regarding stock availability, delivery schedules, and order arrangements.
• Follow up on delivery status and assist in resolving operational issues where necessary.

1. Sales Support

• Update customer records and contact details in the CRM or internal database.

• Identify upselling or cross-selling opportunities with existing clients.

• Support the field sales team with follow-up, coordination, and backend administrative tasks as required.

  Requirements:

  • Fresh graduate or no experience is welcome to apply.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and negotiation abilities.
  • Attention to detail and good organizational skills.
  • Familiarity with CRM systems, invoicing, or order processing software is a plus.
  • Proficiency in MS Office (Excel, Word, Outlook).
  • Able and willing to handle, coordinate, or process alcohol-related products as part of the Company’s business operations, where required.