Sales Coordinator

Position: Sales Coordinator

Job Purpose:

The sales Coordinator supports the commercial team by handling sales administration, documentation, and coordination tasks. This role ensures smooth execution of sales activities, enabling outdoor sales personnel to focus on business development and customer engagement.

Key Responsibilities:

Customer Service

·         Act as the first point of contact for customer inquiries.

·        Review, prepare and follow up on quotations and sales orders.

·        Ensure all customer requests and complaints are handled efficiently and professionally.

·        Ensure accurate entry of customer and order details into ERP/CRM systems.

·        Maintain and update customer databases, pricing records, and sales documentation.

·        Support outdoor sales team with follow-ups on quotations, samples, and client requests.

Cross-Functional Coordination

• Liaise with the logistics team for shipping arrangements and delivery updates.
• Work with the finance team for invoice verification and payment tracking.
• Collaborate with the production team on order scheduling and capacity planning.
• Coordinate installation schedule & site visit for installation crew based on production ready dates & crew availability.

General Administrative Support

·        Prepare weekly/monthly sales performance reports and forecasts.

·        Track KPIs related to sales pipeline and order fulfilment.

·        Manage correspondence, emails, and inquiries related to commercial activities.

·        Support the Sales manager in ad-hoc projects and tasks.

·        Assist in organizing internal and external meetings for the sales team.

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Qualifications & Skills

·        Diploma/Degree in Business Administration, Sales, or related field.

·        2–4 years of experience in sales administration, commercial support, or related roles.

·        Proficient in MS Office (Excel, Word, PowerPoint) and ERP/CRM systems.

·        Strong organizational skills with attention to detail and accuracy.

·        Good communication skills (verbal & written).

·        Ability to multitask and work under tight deadlines.