Sales Coordinator

Job Responsibilities:

1. Responsible for sales ordering process, administration and operation support from Quotation, Purchase Order, Sales Order processing, delivery and billing to customer and to ensure Purchase Orders are placed on timely basis for all Sales Order received.
2. Responsible for coordinating with sales, operation and service stakeholders to review on incoming order and track the scheduled production and shipment for each order; commit ETD and ETA timely to customer & share delivery tracking for customer.
3. Responsible for monitoring and ensuring delivery is completed against the committed delivery date with accurate and timely invoicing, e.g: submission via email/ customer portal.
4. Responsible for dealing with daily sales order entry and registration, tracking sales order shipments, coordinating and dealing with product sales before and after the problem, to ensure customer satisfaction; need to return the product in a timely manner to contact the customer tracking return.
5. Responsible for preparation of sales monthly, quarterly and annual statistical reports and reports on various sales indicators, and report on sales dynamics at all times.
6. Responsible for daily communication with customers, assisting domestic and international sales in their sales efforts, and reporting in a timely manner.
7. Responsible for handling daily customs clearance of import and export goods, tracking the status of import and export goods throughout the process, organizing relevant documents, responsible for filing, and actively preventing business risks.
8. Assist with daily office administrative work and complete tasks assigned by the management.

Job Requirements:

1. College degree or above;
2. Experience in sales assistance or statistical work is preferred;
3. Careful, detail-oriented, responsible, and possessing strong logical thinking skills;
4. Proficient in using Office and other office software;
5. Strong sense of customer service;
6. Quick-witted and flexible, with strong communication and coordination skills;
7. Ability to communicate in Mandarin is preferred to support communication with Mandarin-speaking employees and stakeholders.