SALES COORDINATOR

This is an exciting opportunity to join our sales team in Columbia, South Carolina and support the direct sales activities of our area hotels.

BASIC PURPOSE: Assist sales team in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.

ESSENTIAL FUNCTIONS:

1. Answering phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner. (10%)

2. Type correspondence, reports and forms as well as prepare simple written correspondence. (20%)

3. Prepare sales contracts within 24 hours of receiving original, using standard contact format set-up in PC or STS. (10%)

4. Create new files and monitor trace files in accordance with SOP’s. (10%)

5. Prepare cover sheets, rooming lists and ASAP reports based on room blocks and customer information. (10%)

6. Assist sales manager on creative projects, such as proposals and special event invitations. (5%)

7. Maintain timely and effective paper flow and communications within the sales area. (5%)

NON-ESSENTIAL FUNCTIONS:

1. Assist guest with charges and special requests in person, as needed. (5%)

2. Input reservations directly into property management systems. (10%)

3. Create welcome amenities for incoming group and corporate guests. (5%)

4. Assist in prospecting new accounts through use of PMS reports. (10%)

Knowledge and Skills:

Education: High School diploma or vocational secretarial

Experience: Previous secretarial experience preferred

Skills and Abilities: Ability to type 50 words per minute. Microsoft Outlook and related products. Alphabetizing, grammar and punctuation. Standard business letter formats. Strong hospitality skills.

No. of employees supervised: None

Travel required: Local travel between hotels may be required.

Hours Required: 24 hours over a 3-day period; typically, Tuesday through Friday; days and times may vary based on need. If employee needs to be full time, we are able to supplement the additional 16 hours with front desk shifts on days when the employee is not working in the sales office. Front desk shifts may include morning shift or evening shift on weekdays/weekends.