Sales Coordinator

About the role

This is a Sales Administration role within a hotel environment, supporting the sales team with administrative tasks, lead management, documentation, client liaison, site inspections, and billing coordination.

Key responsibilities

• Maintain sales files, update client databases, prepare weekly/monthly sales reports, and manage the sales team's calendar
• Respond promptly to incoming sales inquiries via phone, email, and walk-ins
• Gather client requirements and qualify leads before passing them to Sales Managers
• Draft detailed proposals, group booking contracts, and pricing in line with hotel pricing policies
• Serve as the main bridge between the client and operations (Front Office, Housekeeping, Food & Beverage) to ensure all contracted details are executed
• Conduct professional site tours of hotel rooms, meeting spaces, and amenities for potential clients when Sales Managers are unavailable
• Assist the accounts department with processing client deposits, invoicing, and resolving payment or billing discrepancies for groups and events

About you

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field
• Minimum of 1–2 years of experience in hotel front office, reservations, or sales administration
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Hands-on experience with Hotel Property Management Systems is highly preferred
• Exceptional verbal and written communication skills in English and other relevant local languages
• Strong multi-tasking skills, sharp attention to detail, and a problem-solving mindset
• Ability to work under pressure in a fast-paced environment