Sales Coordinator

Sales Coordinator

Location: Wyndham Grand i-City, Shah Alam
Employment Type: Full-time

Job Summary

Wyndham Grand i-City is seeking a proactive and detail-oriented Sales Coordinator to support the Sales & Marketing team in coordinating daily sales activities, managing client enquiries, and providing administrative support. The successful candidate will play a key role in ensuring smooth coordination of corporate accounts, group bookings, meetings, incentives, conferences, exhibitions (MICE), and events while delivering exceptional service to our clients.

Key Responsibilities

• Provide administrative and operational support to the Sales & Marketing team.
• Prepare quotations, proposals, contracts, and other sales-related documents.
• Coordinate corporate, MICE, group room bookings, and event arrangements.
• Liaise with clients regarding enquiries, booking confirmations, and follow-up requests.
• Coordinate with Front Office, Reservations, Housekeeping, Finance, and other departments to ensure seamless execution of guest bookings and events.
• Prepare Banquet Event Orders (BEOs), function sheets, rooming lists, and related operational documents.
• Maintain accurate sales records, contracts, customer databases, and filing systems.
• Monitor booking status and ensure all documentation is completed accurately and on time.
• Prepare weekly, monthly, and ad-hoc sales reports.
• Arrange client meetings, site inspections, and hotel familiarization visits.
• Respond to telephone and email enquiries professionally and promptly.
• Support the Sales team in achieving departmental goals and revenue targets.
• Perform any other duties assigned by the Director of Sales & Marketing or Management.

Requirements

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum 1–2 years of experience in hotel sales, hospitality, front office, customer service, or administrative support. Fresh graduates with relevant internship experience are encouraged to apply.
• Excellent communication and interpersonal skills.
• Strong organizational, coordination, and multitasking abilities.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Knowledge of Opera PMS or other hotel management systems will be an added advantage.
• Able to work independently, prioritise tasks, and perform well in a fast-paced hospitality environment.
• Positive attitude, customer-focused, and a strong team player.

Why Join Us?

• Be part of an internationally recognised Wyndham brand.
• Opportunities for career growth and professional development.
• Work in a dynamic and collaborative hospitality environment.
• Attractive employee benefits and training opportunities.