Sales Coordinator

Role & responsibilities

• Own the commercial front-end of the order cycle: receive customer purchase orders, verify prices/terms against quotations, enter confirmed orders into the ERP, and communicate expected timelines to the customer.
• Hand off confirmed orders to the Operations Manager for stock allocation, warehouse release and dispatch (fulfilment back-end), and relay any delivery updates back to the customer.
• Prepare and send quotations, proforma invoices and order acknowledgements to customers, targeting a quotation turnaround time (TAT) of under 4 working hours.
• Act as the central point of contact for customer queries on pricing, availability, delivery status and documentation.
• Maintain and update price lists, customer master data and product availability information.
• Coordinate with the purchase team for stock procurement against customer orders.
• Track pending orders, backlogs and deliveries, and proactively update customers and sales team.
• Prepare daily/weekly/monthly sales MIS, order status and pipeline reports.
• Support the sales team with samples, datasheets, catalogs and follow-ups.
• Coordinate with finance for invoicing, payment follow-up and C-forms/GST documentation

Preferred candidate profile

• Strong coordination and follow-up skills
• Proficiency in MS Excel and ERP/CRM systems
• Good written and verbal communication
• Customer-service orientation
• Attention to detail and accuracy in documentation
• Ability to multitask and work under deadlines