Sales Coordinator

• Respond to customer enquiries by answering product and service questions
• Suggest information about products and services
• Provide updates on the status of LPO, order, delivery etc
• Fulfil customer needs to ensure customer satisfaction
• Send quotations from the enquiries received within the limited time frame
• Follow up for the enquiries & generate sales.
• Receive and manage incoming calls, emails, sales enquiries and other queries
• Maintain customer database/CRM
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up
• Follow up with customer for LPO confirmation and processing
• Follow up with customer for payment collection
• Maintain sales data regularly and consolidate for review meetings on weekly / monthly basis
• Prepare technical submittal and prequalification files
• Build and maintain relationships with customers
• Make cold calls to generate sales enquiries
• Keep records of customer interaction, and file documents
• Sales Order processing & getting approval from credit control team
• Follow up with planning / Operations team for delivery schedule & communicate with customers
• Picklist preparation & delivery coordination
• Coordinate with customer / Salesmen / Internal team for sample, Submittals etc

Desired Candidate Profile

• Strong phone contact handling skills
• Active listening
• Customer orientation
• Ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively