Sales Coordinator

Verify, process, and manage incoming orders (including high-priority bulk orders) in the ERP system within tight timelines. Execute accurate local and export documentation (Invoices, Packing Lists). Liaise with purchase, warehouse, and finance teams to arrange delivery vehicles, manage order/sample dispatches, and meet daily shipping schedules. Serve as a primary point of contact for clients on order statuses, tracking, and logistics inquiries while supporting daily sales workflows. Resolve pricing or dispatch discrepancies, issue debit/credit notes, and coordinate Third-Party Inspections (TPI) to maintain strict compliance. Generate regular Sales Coordination reports and collaborate with IT to ensure smooth ERP order management operations.

Performance Expectations (Key Metrics). 100% ERP order entry accuracy and fast turnaround (within 24 hours). Zero-error rate in local and export commercial documentation. Swift resolution of claims and discrepancies within 48 hours. Seamless daily vehicle arrangement and TPI compliance.

Desired Candidate Profile

Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field. Minimum 3-5 years of experience in Customer Service or Sales Coordination (preferably within the Rockwool, insulation, or building materials manufacturing industry). Strong proficiency in MS Office (Excel, Word, Outlook) and extensive hands-on experience with ERP systems and logistics workflows. Exceptional communication, strong problem-solving skills under pressure, and solid knowledge of commercial documentation, export regulations, and HSE standards.