Sales Coordinator

Designation: Sales Coordinator

Job Description: We are seeking a dynamic and results-driven Sales Coordinator to join our team. The successful candidate will play a pivotal role in driving sales growth and expanding our market presence within the pharma sector. As a Sales Coordinator, he will be responsible for identifying new business opportunities, nurturing client relationships, and promoting complete range of DYNA products.

Functions:

• Maintain organized sales records and report month-end goal setting to the senior management team
• Arrange for creation and distribution of presentations and supporting documents to help sales team generate business leads
• Attend essential sales training meetings and develop an understanding of all the company's services and products
• Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone
• Establish active communication and engagement with sales representatives to ensure that orders are processed promptly
• Collaborate with senior sales staff in weekly meetings by creating and maintaining month-end sales reports
• Overseeing urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events
• Handling orders by phone, email, mail or occasionally visit and checking the orders have the correct prices, discounts, and product numbers
• Inputting orders, to head office and ensure sales order entry into CRM/ERP by head office team
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
• Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department
• Making the company's products and services as attractive to potential customers as possible
• Ensuring adherence to laws, regulations, and policies

Roles & Responsibilities:

• Sales Administration: Manage customer accounts, update CRM systems, and prepare sales documents.
• Client Communication: Handle inquiries, prepare quotation through CRM, confirm orders, and resolve basic service issues.
• Order Processing: Process orders with terms & condition, coordinate with logistics, and track deliveries. Lost order Analysis with report.
• Sales Reporting: Generate sales reports and performance metrics for management.
• Meeting Coordination: Organize sales meetings, client visits, and promotional events.
• Record Keeping: Maintain accurate records of client interactions and transactions. Maintain supply dates come from head office for customer information.
• Coordinate for installation & commissioning of supplied items through head office.
• Payment collection follow ups through call/ email/ occasionally visit.
• Lead Support: Help qualify leads, schedule meetings, and nurture sales prospects.
• Problem Resolution: Address minor client issues and escalate complex concerns.
• Perform other sales-support activities assigned by the reporting manager

Authorities:
This position is authorized to take techno-commercial decisions within approval matrix in favour of DYNA to secure valuable customer and to grab competitors strong-hold customer.

Growth & Development:
This position can be mentored to take Sales Managerial Role in future

Educational Qualification:

• Bachelor's degree in Engineering or related field (Mechanical, Electrical, Chemical, or Industrial Engineering preferred)

Core Skills & Competencies:

• Strong technical aptitude with the ability to understand and communicate complex product features and specifications
• Excellent communication, presentation, and negotiation skills
• Lanaguages know English, Hindi, regional language
• Self-motivated, proactive, and results-oriented individual with a passion for sales and customer service.
• Ability to work independently and as part of a collaborative team environment.
• Proficiency in MS Office applications and CRM software with all parameters.
• Good communication and interpersonal skills.
• Strong coordination and follow-up skills.
• Strong documentation and record-keeping skills.