Sales Coordinator

Getting new customers

• Cold call new companies and fix meetings

• Call enquiries received via IndiaMART

• Run email campaigns, follow up on replies and share a simple report

• Build the lead list: company websites, contacts, categories

• Find companies and decision-makers on LinkedIn

• Collect and verify emails and phone numbers

Existing customers

• Follow up on trial samples and record results

• Collect customer feedback

• Reconnect with customers whose orders have dropped

• Follow up on pending payments

Order handling and coordination

• Enter customer orders in the system

• Check price and payment terms on every PO

• Issue quality certificates (COA)

• Coordinate with dispatch and production teams

• Confirm dispatches, update stock, keep contact details current for our second unit

• Arrange and track sample dispatches

Records and data

• Pull and analyse import/export trade data

• Ensure the sales team fills customer records fully, and chase pending updates

• Share a short status report on record completeness

• Keep product names and customer details accurate and clean