Sales Coordinator

Agency:

Omnicom Specialty Marketing

Job Function:

Business Support

Job Subfunction:

Office Services and Facilities

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will play a crucial role in enhancing customer satisfaction and loyalty.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order processing, returns, and exchanges.
• Analyze customer needs and offer appropriate solutions or alternatives.
• Maintain detailed records of customer interactions and transactions using computerized systems.
• Handle cash transactions accurately and efficiently when required.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Uphold company standards for phone etiquette and professionalism in all communications.

Requirements

• Previous experience in a customer support or call center environment is preferred.
• Strong office skills with proficiency in computer applications.
• Excellent verbal and written communication skills; bilingual in Spanish is a plus.
• Ability to analyze situations quickly and provide effective solutions.
• Cash handling experience is an advantage.
• Strong typing skills with attention to detail.
• A positive attitude with a commitment to providing outstanding customer service.

If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.