Sales Coordinator

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features / services, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Coordinate all group arrangements
• Work with group contacts to facilitate program planning and requirements
• Communicate group needs and specifications to all relevant departments
• Maintain a record of all clients and their profile.
• Organize regular visits in accordance to a predetermined plan.
• Prepare a monthly schedule to record all sales and other related activities for the preceding month.
• Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
• Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
• Handle additional responsibilities as & when delegated by the Management.

Qualifications

• Diploma or bachelor's degree in Business Administration, Marketing, Sales, or a related field
• Proven experience in a sales coordination, administrative support, or sales operations role
• Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
• Excellent verbal and written communication skills in English
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment
• Strong attention to detail with a commitment to accuracy and quality
• Excellent interpersonal skills with a customer-focused and empathetic approach
• Ability to work collaboratively with cross-functional teams while maintaining professionalism and confidentiality
• Self-motivated, proactive, and capable of working independently with minimal supervision
• Flexibility and adaptability to changing business needs and operational requirements
• Strong analytical skills with the ability to interpret data and prepare meaningful reports

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.