Sales Coordinator

Role & responsibilities

1. Key Account Sales Support:

• Support the Key Account Sales team in managing key client accounts, ensuring customer needs are met with accuracy and timeliness.
• Coordinate with clients/sales team  for pre order /post order site survey, product delivery  at site, handling challenges and escalations  and post delivery  support.
• Prepare customized trackers and updates for customer .
• Monitor the status of key accounts, track sales execution progress, and proactively identify opportunities for customer satisfaction and repeat business.

2. Client Relationship Management:

• Act as a key point of contact for assigned key accounts, providing exceptional customer service and resolving any issues or concerns.
• Build and maintain long-term relationships with key decision-makers within client organizations.
• Assist in coordinating meetings, follow-ups, and reviews with key clients along with sales team.

3. Sales Reporting & Documentation:

• Maintain accurate records of key account activities, including sales data, correspondence, and meeting notes, delivery dates & schedules.
• Generate reports against targets for key accounts customers.
• Track the status of ongoing and  new business opportunities within assigned key accounts.