Sales Coordinator

The Airlines Sales Coordinator plays a crucial role in supporting the airline's sales efforts. This position requires a highly organized and detail-oriented individual with excellent communication and interpersonal skills. The Sales Coordinator will work closely with the sales team, providing administrative and logistical support to ensure smooth sales operations.

Key Responsibilities:
Sales Support:
Manage and maintain customer databases, including contact information, sales history, and account information.

Prepare sales presentations, proposals, and other sales-related materials.

Coordinate travel arrangements for sales teams, including flights, hotels, and transportation.

Assist with the planning and execution of sales events, such as trade shows and conferences.

Track sales leads and opportunities, and maintain accurate records in the CRM system.

Generate reports on sales performance and other key metrics.

Customer Service:
Respond to customer inquiries and resolve customer issues in a timely and professional manner.

Build and maintain strong relationships with customers and travel agents.

Provide excellent customer service.

Administrative Support:
Handle administrative tasks, such as scheduling appointments, managing calendars, and processing expense reports.

Ensure compliance with all relevant sales policies and procedures.

Required Skills

• Strong leadership and people management skills.
• Excellent communication and coordination abilities.
• Ability to work under pressure and make quick decisions.
• Good problem-solving and organizational skills.

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Essential Prerequisite:
Fluency in Chinese — encompassing reading, writing, and verbal communication — is mandatory. The role requires effective and fluent communication with our China headquarters and various internal departments, as well as the ability to read, understand, and work from all internal company documents, official notifications, and operational guidelines, which are issued exclusively in the Chinese language.

Qualifications

• Diploma Qualification
• Familiarity with international aviation standards such as those from International Air Transport Association and International Civil Aviation Organization is an advantage.

Air China is China's national flag carrier for civil aviation and a member of Star Alliance - the world's largest airlines alliance, and the offical airline partner of 2008 Beijing Olympic Games. It ranks first in brand value among domestic airlines and it leads the market over its domestic competitiors in terms of passegner and freight air tasnsport and related services. Air China's service philosophyis "Credibility, Convenience, Comfort and Choice".