Sales Coordinator

Excellent Engineering Enterprises is looking for a Sales Coordinator to support the sales team by handling customer enquiries, quotations, order processing, follow-ups, documentation and coordination between customers and internal departments.

The ideal candidate should have good communication skills, strong follow-up ability and basic knowledge of CRM, MS Excel and sales coordination processes.

Key Responsibilities

• Coordinate with the sales team to ensure smooth day-to-day sales activities.
• Handle customer enquiries through phone, WhatsApp and email.
• Prepare and share quotations, proforma invoices and other sales documents.
• Follow up with customers regarding quotations, orders, payments and deliveries.
• Enter and update customer and sales information in the CRM system.
• Track enquiries, quotations, orders and pending follow-ups.
• Coordinate with the Sales, Accounts, Dispatch and Warehouse teams for order processing.
• Monitor order status and provide timely updates to customers.
• Maintain accurate sales records, reports and documentation.
• Prepare daily/weekly/monthly sales coordination reports.
• Support sales executives and managers with customer information and documentation.
• Coordinate with customers regarding product availability, delivery schedules and order requirements.
• Follow up on pending payments in coordination with the Accounts team.
• Ensure all customer requests and follow-ups are properly recorded and closed.
• Handle customer complaints or queries and coordinate with the concerned department for resolution.

Required Skills

• Good verbal and written communication skills.
• Good customer handling and follow-up skills.
• Basic knowledge of MS Excel and MS Office.
• Experience with CRM software is preferred.
• Ability to prepare quotations and maintain sales documentation.
• Good coordination and multitasking ability.
• Strong attention to detail.
• Ability to work with sales targets and deadlines.
• Positive attitude and willingness to learn.

Qualifications

• Any Bachelor's Degree / BBA / B.Com / equivalent qualification.
• 1–3 years of experience in Sales Coordination, Sales Support, Customer Support or related roles.
• Freshers with excellent communication and computer skills may also be considered.

Preferred Candidate

• Candidates with experience in industrial products, electrical products, engineering products, PPE, hardware or B2B sales will be preferred.
• Immediate joiners are preferred.
• Should be comfortable coordinating with multiple departments and customers.
• Should have good follow-up discipline and documentation skills.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person