Sales Coordinator

Sign on bonus up to $1,000 for Full - Time Employees Only

The Full - Time/Part - Time Sales Coordinator for the Harlingen Convention Center is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth Hotel operation of Sales. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Education & Experience:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

• At least 1 to 3 years of progressive experience in a conference center or related field preferred.

• College course work in related field helpful.

• Computer knowledge/skills such as Microsoft Excel, Word, PowerPoint, and Outlook Preferred.

• Delphi and Quore knowledge preferred.

• TEAMS knowledge preferred.

Education & Experience:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

• At least 1 to 3 years of progressive experience in a conference center or related field preferred.

• College course work in related field helpful.

• Computer knowledge/skills such as Microsoft Excel, Word, PowerPoint, and Outlook Preferred.

• Delphi and Quore knowledge preferred.

• TEAMS knowledge preferred.

Physical requirements:

• Flexible and long hours sometimes required.
• Long hours sitting or standing possible.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of associates and customers in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by associates and customers.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with clients and associates in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with BC Lynd’s standards, as required by scheduling, which will vary according to the needs of the conference center.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
• Comply with BC Lynd’s standards and regulations to encourage safe and efficient hotel operations.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other conference center related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating customer or operational needs.
• Perform other duties as requested by management.

DUTIES & FUNCTIONS:

• Fundamental Requirements
• Answer telephone and email messages. Respond accordingly.
• Open and distribute mail.
• Maintain and stay abreast of the latest computer programs/innovations such as Microsoft Excel, Word, PowerPoint, and Outlook (as applicable).
• Filing of all pertinent correspondence in a timely manner.
• Type all correspondence pertaining to department.
• Prepare and send month end accounting spreadsheets
• Participate in event payment collections and past due collections.
• Learn and update Quore with upcoming events
• Maintain adequate inventory of office supplies.
• Responsible for the smooth operation of the office.
• Qualify incoming leads to the correct sales manager.
• Perform Convention Center Site Tours in the event a Sales Manager is not available.
• Assist clients and event managers with AV, and F&B should a sales manager not be available.
• Type and distribute meeting minutes.
• Maintain trace file as needed. Learn the proper way to prepare and folder and the correct turnover process.
• Prepare and distribute Banquet Event Orders (BEOS) as per client needs (Catering Only)
• Assist with daily operations of the conference center as needed.
• Assist in copying/faxing/scanning/mailing.
• Greet customers/clients/associates when necessary.
• Attend meetings/training as required by management.
• Attend a weekly sales meeting with the Dual Director of Sales.