Sales Coordinator

Heritage Floral Design is seeking a dependable, organized, and professional Administrative Assistant to support daily communications for our wedding and retail floral divisions.

This position will initially be part-time, primarily focused on answering phone calls, responding to emails, and relaying messages to the appropriate team members. After-hours phone coverage is a key responsibility of this role, and consistent availability and responsiveness during scheduled coverage hours are essential.

There is potential for this position to become full-time, with additional hours dedicated to assisting with hardgoods, inventory organization, and general studio responsibilities.

Responsibilities

• Answer incoming wedding and retail calls, including after-hours calls.
• Monitor and respond to emails in a timely, professional manner.
• Collect, document, and forward messages to the appropriate team members.
• Ensure missed calls and client inquiries are followed up on promptly.
• Identify and escalate urgent client needs.
• Assist with general administrative tasks as assigned.
• If transitioning to full-time, assist with hardgoods organization, inventory, and studio operations.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail and ability to multitask.
• Reliable, responsive, and able to work independently.
• Comfortable communicating with clients by phone and email.
• Availability for scheduled evening and weekend phone coverage.
• Previous administrative or customer service experience preferred.

Schedule & Growth Opportunity

This position will begin part-time, with the opportunity to transition to full-time based on performance and business needs. Additional full-time responsibilities would include hands-on studio assistance during regular business hours.

Reliability is our top priority. We are looking for someone who takes ownership of client communications and understands the importance of answering calls, following through, and ensuring no client is overlooked.

Pay: From $17.00 per hour

Expected hours: No less than 25.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: Hybrid remote in Youngsville, NC 27596