Sales Coordinator

Key Responsibilities

• Handle daily sales enquiries, quotations, purchase orders (PO), sales orders (SO), invoices and delivery orders (DO).
• Prepare, key in and process customer orders accurately in the system.
• Verify glass specifications, sizes, thickness, quantities and pricing before processing orders.
• Prepare production orders and submit them to the production department.
• Coordinate with customers, sales team, production and logistics departments.
• Monitor production progress and follow up on pending orders to ensure timely completion.
• Arrange and coordinate glass deliveries with drivers and customers.
• Handle urgent orders, order amendments and cancellations.
• Ensure all customer orders are processed accurately and according to delivery deadlines.
• Liaise with production regarding glass defects, breakages, shortages and replacements.
• Handle customer enquiries, complaints and follow up on outstanding matters.
• Monitor stock availability and coordinate with relevant departments when necessary.
• Maintain accurate sales records, order documentation and proper filing.
• Follow up on outstanding customer payments when required.
• Prepare daily and monthly sales reports as requested by management.
• Perform other sales coordination and administrative duties assigned by management.

Job Expectations & Requirements

• Accuracy: Ensure all orders, glass specifications, measurements, quantities and prices are correct.
• Efficiency: Process customer orders promptly to avoid production delays.
• Order Management: Take full responsibility for orders from receiving customer requirements until delivery completion.
• Follow-Up: Monitor pending orders, production progress and delivery schedules without constant reminders.
• Communication: Coordinate effectively with customers, sales, production and logistics departments.
• Responsibility: Ensure assigned tasks and customer orders are completed accurately and on time.
• Problem-Solving: Respond promptly to urgent orders, production issues and customer complaints.
• Organisation: Maintain accurate records and proper filing of sales and order documents.
• Time Management: Prioritise urgent orders and manage multiple tasks efficiently.
• Initiative: Work independently, take ownership of responsibilities and proactively update management on any issues.
• Computer Skills: Proficient in Microsoft Excel, Word and basic computer applications.
• Working Schedule: Must be willing and able to work on alternate Saturdays as part of the regular working schedule.