Sales Coordinator

About the role

We are looking for a Sales Coordinator to join our team who is organised, customer-focused, and commercially minded, and can work in a fast-paced, target-driven environment while providing functions and events sales support to the client's hospitality venues. As a Sales Coordinator, you will support the client's functions and events sales across three venues – The Rock (Toowoomba), The Metropole (Townsville) and The Grand Gladstone – converting inbound enquiries into confirmed bookings and matching each client to the option that best suits their needs and the venue. The role is office-based in our Cebu City office, working Australian business hours, and reports to the Group Marketing Manager. Full training, including system access, will be provided. Ultimately, you should be able to manage the enquiry-to-booking process accurately, communicate confidently with Australian clients, and produce high-quality work with little supervision.

Key responsibilities

• Respond promptly to inbound function and event enquiries by phone, email, and web form
• Qualify each enquiry by group size, date, budget, occasion, and level of service required
• Distinguish between simple bookings and high-touch events and manage each accordingly
• Understand the client type behind each enquiry and tailor the approach
• Recommend the venue, space, package, and date that best suit the client's needs and the venue's commercial goals
• Apply each venue's identity, offering, and minimum spend requirements accurately
• Suggest upsells and value-adding options that benefit both the client and the venue
• Follow up open enquiries and proposals through to confirmation or close-out
• Prepare quotes, proposals, and booking confirmations
• Ensure all enquiries, bookings, and client details entered into the booking and CRM systems are accurate, complete, and current

About you

• Certificate or Diploma in Business, Hospitality, Sales, or a related field (or equivalent relevant experience)
• Previous inbound sales experience required, preferably within the hospitality, functions, or events industry
• Excellent verbal and written English communication skills, with a clear and confident phone manner
• Demonstrated ability to understand client needs quickly and recommend suitable options
• Strong data entry and record-keeping skills with a high level of accuracy
• Demonstrated computer skills including Microsoft Office (Word, Excel, Outlook)
• Ability to prioritise workloads, manage multiple enquiries across several venues, and meet deadlines
• Commercial awareness and ability to work within pricing and discount guidelines
• Strong organisational skills and exceptionally high attention to detail
• Excellent interpersonal skills and ability to build strong working relationships

Benefits

• Health insurance
• Paid training
• Pay raise