Sales Coordinator

BASIC PURPOSE: The Sales Coordinator will be an efficient back-up to the property Director of Sales, assisting with all sales functions as directed by the GM/DOS

FUNCTIONS/RESPONSIBILITIES:

DAILY TASKS MAY INCLUDE:

• Participate in daily stand-up meeting / manager’s meeting
• Complete reader board signage for in-house meetings or groups
• Ensure meeting room is set properly; assign staff to assist with breaks
• Visit in-house clients to greet and ensure all needs are met or exceeded
• Complete a minimum 5 proactive sales calls and or publicity calls (between 9 am – 11:30 am). No other work should be completed during this time… proactive selling only!
• Complete electronic campaigns as directed to promote hotel rooms
• Complete follow up calls on outstanding tentative agreements
• Complete follow up calls on definite upcoming groups (for rooming lists, cut-off dates, etc.)
• Complete proposals, tentative & definite contracts within 24 hours of contact with the guest
• Complete Loss of Business reports
• Enter definite group blocks into OnQ Sales & Events
• Contact past groups to determine future needs
• Complete research on potential groups and transient business (for future proactive calls)
• Verify billing, posting of meeting revenues, & collect payment from in-house groups
• Respond to incoming meeting and sleeping room inquiries (avoid voice mail if possible)
• Complete and circulate BEOs for upcoming meetings
• Conduct site tours for potential guests as well as walk-ins
• Complete LNR and Group tracking as directed; review with GM/FOM for accuracy
• Organize your office for tomorrow, including a detailed plan of attack
• Other Tasks as needed to market hotel in community

WEEKLY DUTIES MAY INCLUDE

• Send out property critiques to recently departed groups to solicit feedback & rebook
• Complete VIP gift baskets and welcome gifts as needed
• Complete and E-Mail Weekly Sales Summary as needed/directed

MONTHLY DUTIES MAY INCLUDE

• Review end of month LNR & Group tracking reports, SOB Variance and Final Pace Reports for the month
• Update Marketing Plan with Previous Month’s final Pace and SOB Reports.
• Review packages sold on brand website ensure items for packages are available for GSAs
• Begin completing Monthly Sales Strategies
• Review and update brand website (photos, packages, amenities, etc.)
• Review and update 3rd party websites for proper amenities, pictures, driving directions, etc.

When asked, must be willing to assist in other departments as the needs of the property arise, and as requested by a supervisor

KNOWLEDGE AND SKILLS:

Education: No formal education required

Experience: Experience in hospitality sales required

ENVIRONMENT:

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying:

Position does not require a great deal of lifting/pushing/pulling or carrying, aside from the normal functions required in an office setting

Bending/Kneeling:

Functions of this job includes a minimal amount of bending, stooping and kneeling during the course of a shift.

Mobility:

Total mobility is required, with outside sales visits, property tours and competitive set driving occurring at the direction of the GM/DOS

Standing/Walking:

Position may include a normal amount of standing and walking during the course of a shift

Climbing Stairs:

May require climbing of moderate amount of stairs

Hearing/Vision/Speech:

• One-on-one communication with guests, supervisors, and coworkers is critical
• Must be able to receive, understand and give directions within the Sales Department
• Must be able to clearly communicate property, company and contract information to clients
• Must have exceptional written and verbal skills, as well as ability to compose professional and articulate emails and written communication
• Must be able to understand, compile and submit reports in an efficient manner

Protective Clothing: No protective clothing typically needed in the performance of tasks required of this position

No. of employees supervised: None

Travel required: Some local travel may be required as directed by the DOS

Hours Required:

• Scheduled days and times may vary based on need.
• Must adhere to the time and attendance policies set forth by the company

Pay: $18.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person