Sales Coordinator

ustomer & Enquiry Management

• Handle customer inquiries received through calls, emails, WhatsApp, and other channels.
• Understand customer requirements for filling, capping, labeling, and packaging machinery.
• Record new inquiries and maintain a database of prospective and existing customers.
• Follow up on quotations and pending inquiries to convert leads into orders.
• Maintain professional customer relationships.

B. Quotation & Order Processing

• Prepare quotations, proforma invoices (PI), and commercial proposals.
• Coordinate with the sales and technical teams to confirm machine specifications and customer requirements.
• Verify pricing, payment terms, taxes, delivery timelines, and other commercial conditions.
• Process confirmed purchase orders and maintain order documentation.
• Track each order from confirmation to dispatch.

C. Internal Coordination

• Coordinate with engineering, production, purchase, stores, accounts, and dispatch teams.
• Follow up on machine manufacturing and order completion schedules.
• Communicate delivery timelines and order status to customers.
• Coordinate with the service team for installation, commissioning, and after-sales support.
• Escalate delays or customer complaints to the concerned department.

D. Sales Follow-up & Business Development Support

• Regularly follow up on quotations and potential business opportunities.
• Coordinate customer meetings, product demonstrations, and technical discussions.
• Support the sales team in preparing product presentations and proposals.
• Maintain records of lost orders, pending inquiries, and customer feedback.
• Assist in identifying repeat-business and additional sales opportunities.

E. Documentation & Reporting

• Maintain accurate records of inquiries, quotations, purchase orders, and sales orders.
• Prepare daily, weekly, and monthly sales reports.
• Update customer and lead details in Excel, CRM, or ERP software.
• Maintain dispatch records and coordinate invoice documentation with accounts.
• Follow up on outstanding payments in coordination with the accounts team.

3. Qualifications & Skills

• Graduate in Commerce, Business Administration, or a related field.
• Experience in sales coordination or industrial machinery sales is preferred.
• Good communication skills in English, Hindi, and Gujarati.
• Working knowledge of MS Excel, Word, email, and CRM/ERP software.
• Strong follow-up, coordination, documentation, and time-management skills.
• Ability to understand technical product requirements and commercial terms.

4. Key Performance Indicators (KPIs)

• Timely preparation of quotations and order processing.
• Regular follow-up on pending quotations and inquiries.
• Accuracy of sales records and documentation.
• Timely coordination of production schedules and dispatches.
• Customer satisfaction and resolution of order-related issues.
• Timely reporting and payment follow-up.

*

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person