Sales Coordinator

To support the sales team in managing customer enquiries, quotations, sales orders, production follow-ups, delivery coordination and customer account administration. The role ensures smooth order processing, timely deliveries and effective follow-up on sales opportunities.

Key Responsibilities

1. Sales Administration

* Prepare quotations, sales orders and other sales documents.

* Follow up on outstanding quotations and customer enquiries.

* Maintain accurate customer records, pricing information and sales reports.

* Assist with product information, samples and tender documentation.

2. Order Processing and Production Follow-up

* Check customer purchase orders for quantities, specifications and pricing.

* Submit confirmed orders for internal approval and factory processing.

* Liaise with the overseas office and factory to monitor production and shipment progress.

* Maintain an updated order-tracking schedule and flag potential delays.

3. Customer and Account Support

* Respond to routine customer enquiries and provide order updates.

* Monitor recurring customer orders and remind customers when replenishment may be required.

* Follow up on pending purchase orders and customer requirements.

* Escalate complaints, pricing negotiations and major customer issues to the Country Manager.

4. Delivery Coordination

* Coordinate stock availability and delivery schedules with the warehouse and delivery team.

* Prepare delivery orders and ensure proof of delivery is properly recorded.

* Liaise with customers regarding delivery arrangements and discrepancies.

5. Sales Reporting and Coordination

* Prepare weekly reports on quotations, confirmed orders, pending deliveries and outstanding customer follow-ups.

* Track customer purchasing patterns and identify potential repeat-order opportunities.

* Support the Country Manager in customer retention and sales development activities.

Requirements

* Diploma or equivalent qualification preferred.

* Experience in sales coordination, sales administration or order processing.

* Good communication and organisational skills.

* Proficient in Microsoft Excel, Word and email.

* Able to manage multiple orders and follow-ups independently.

* Meticulous, proactive and comfortable communicating with customers and overseas suppliers.

Performance Expectations

* Accurate and timely quotation and order processing.

* Effective monitoring of production and delivery commitments.

* Consistent follow-up on outstanding quotations and repeat orders.

* Reliable and timely sales reporting.

* Good coordination with customers, suppliers and internal staff.

Pay: $2,200.00 - $2,800.00 per month

Education:

• Local Polytechnic Diploma (Preferred)

Work Location: In person