Sales Coordinator

Sales Coordinator

Houston, Texas | Office Based | 40 Hours per Week, Monday to Friday | Competitive Salary

Start your career in sales and customer success while working with leading consumer technology and watch brands. About the Role

We're looking for a customer-focused and ambitious Sales Coordinator to join our growing CMS Store and VLC team. This role plays a key part in supporting our direct-to-consumer (DTC) and business-to-business (B2B) operations, ensuring excellent customer experiences through effective order management, account support, fulfilment coordination and customer service.

This is an ideal opportunity for someone looking to build a long-term career in sales. You'll gain hands-on experience across customer success, sales support and commercial operations while receiving structured training from the VLC sales team. Working with premium watch and consumer technology brands, you'll develop your commercial skills, contribute to key business projects and build the foundation for future progression within the sales function.

What You'll Be Doing

• Deliver exceptional customer service across phone and email channels for both DTC and B2B customers.
• Process and manage customer orders accurately across multiple channels, including email, purchase orders and online platforms.
• Support customer onboarding activities and maintain accurate customer records and account information.
• Coordinate with warehouse and sales teams to ensure orders are fulfilled and shipped on time.
• Produce sales, operational and performance reports to support business decision-making.
• Carry out quality assurance checks on outbound shipments and escalate any issues identified.
• Support initiatives aimed at improving customer satisfaction, retention and operational performance.
• Develop sales, product and commercial knowledge through structured training and project-based learning.

What We're Looking For

We're looking for someone who:

• Holds a BA/BSc degree in Business, Marketing or a related discipline.
• Is proficient in Microsoft Office, particularly Excel, Word and Outlook.
• Has strong communication and interpersonal skills with a customer-focused approach.
• Demonstrates excellent attention to detail and accuracy when processing orders and maintaining records.
• Is organised, proactive and capable of managing multiple priorities and deadlines.
• Has a strong desire to build a career in sales and account management.

Desirable Experience

• Experience in customer service, sales support, administration or retail.
• Exposure to e-commerce, B2B sales or order management processes.
• Experience creating reports and analysing sales or business performance data.
• Interest in consumer technology, wearables or premium watch brands.

Why Join CMS Distribution?

This is more than a Sales Coordinator role.

It's an opportunity to build valuable commercial, operational and customer relationship skills within a growing technology business. You'll work closely with experienced sales professionals, gain exposure to both B2B and DTC markets and receive structured development designed to prepare you for future progression within the sales function.

If you're ambitious, commercially minded and eager to learn, this role offers a clear pathway into sales and account management while working with exciting global brands and customers.

What You'll Gain

• Competitive salary and bonus opportunities
• Career development and progression opportunities
• Structured sales training and mentoring
• Exposure to premium consumer technology and watch brands
• Supportive and collaborative working environment

Benefits

• 22 days' annual leave, increasing with service
• Company Sick Pay
• Apprenticeships and Professional Qualifications

About CMS Distribution

CMS Distribution is a leading technology distributor, connecting people with technology through strong partnerships, innovation and exceptional service.

Our success is built on our people. We invest in talent, nurture potential and provide opportunities for our employees to develop rewarding careers within the technology industry.

Diversity & Inclusion

CMS Distribution is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process. If you require any reasonable adjustments, please contact [email protected] .

Applications will be reviewed as they are received and we may close this vacancy early if sufficient applications are received. Early applications are encouraged.