Sales Coordinator / Customer Support Executive (AWS + VB!)

Sales Coordinator / Customer Support Officer

📍 Location: Ang Mo Kio TechPlace
🕐 Working Hours: Monday – Friday | 8:30am – 5:30pm
💰 Salary: $3,500 – $4,000 + AWS + VB

Job Responsibilities

• Provide professional and timely customer service by handling enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively update customers and senior management on order and shipment status, potential risks and recommended solutions.
• Coordinate closely with internal departments to ensure timely order fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation, including customer reports and operational records.
• Ensure compliance with company policies, customer requirements, quality standards and regulatory requirements.

Job Requirements

• Diploma or Bachelor’s Degree in Business Administration, Engineering, Operations Management or a related field.
• Minimum 3 years of relevant experience in sales coordination, customer service, sales support, order fulfilment or customer support.
• Experience in the machinery, equipment or technical services industry will be an added advantage.
• Able to provide support after office hours when required for urgent customer matters.

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279