Sales Coordinator (Export & Shipping)

About the role

We are seeking a Sales Coordinator (Export & Shipping) to join A.W.Faber-Castell (M) Sdn Bhd at our location in UEP Subang Jaya, Selangor. This is a full-time position that plays a crucial role in supporting our export operations and shipping activities. As Sales Coordinator, you will be instrumental in ensuring smooth coordination between sales, logistics, and customs operations, directly contributing to our company's international trade success and customer satisfaction. This role bridges the gap between our sales team and logistics operations, ensuring timely and compliant shipments of our products to global markets.

Key responsibilities

• Coordinate and process export shipments from order fulfilment to final delivery.
• Ensure all shipment requirements are completed accurately and within the required timelines.
• Liaise closely with Planning, Production, Warehouse and Distribution Centre (DC) teams to ensure shipment readiness.
• Arrange shipments with shipping lines, freight forwarders and logistics service providers according to customer delivery requirements.
• Prepare, verify and compile shipping documents including commercial invoices, packing lists, bills of lading, certificates and other export documentation.
• Apply for Certificates of Origin and ensure compliance with export regulations and trade agreements.
• Liaise with MITI and other relevant authorities on matters related to Certificates of Origin and export documentation requirements.
• Monitor and verify invoices from shipping agents and logistics providers.
• Ensure customers receive complete and accurate shipping documentation in a timely manner.
• Track shipment progress and proactively resolve shipping and logistics issues.
• Support and provide shipment coordination backup during team members' absence.
• Coordinate with internal and external stakeholders to ensure customer delivery requirements are met.
• Maintain proper shipment records and documentation for audit and compliance purposes.
• Perform any other duties and ad-hoc assignments as assigned by Management.

What we're looking for

• Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, International Business or related disciplines.
• Minimum 2 to 3 years of experience in export coordination, shipping, logistics, supply chain or related fields.
• Knowledge of export documentation, shipping procedures, Incoterms and international trade practices.
• Experience in applying Certificates of Origin and dealing with government authorities such as MITI will be an added advantage.
• Good understanding of freight forwarding, customs clearance and international shipping processes.
• Strong coordination, communication and problem-solving skills.
• Detail-oriented with strong organizational and time management abilities.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A proactive and customer-focused mindset with strong follow-up skills.
• Experience with SAP or ERP systems will be an advantage.

What we offer

At A.W.Faber-Castell (M) Sdn Bhd, we are committed to supporting our employees' growth and wellbeing. We provide a competitive remuneration package, opportunities for professional development within the import/export and logistics sector, and a collaborative work environment that values your contribution. Our company offers a structured career pathway, access to training and skill development programmes and a supportive team culture. We believe in maintaining a healthy work-life balance and provide a professional working environment where your efforts are recognized and rewarded.

About us

A.W.Faber-Castell (M) Sdn Bhd is a leading provider of quality writing instruments, art supplies, and stationery products with a rich heritage spanning generations. As part of the globally recognised Faber-Castell family, we are committed to delivering exceptional products that inspire creativity and professional excellence.

Our mission is to provide innovative, high-quality solutions that enhance the creative potential of our customers. We pride ourselves on our commitment to sustainability, craftsmanship and customer satisfaction. With a strong presence in the Malaysian market and export markets, we work closely with customers, distributors and business partners to deliver products worldwide.

We foster a culture of collaboration, continuous improvement and excellence, where every team member contributes to our success.

Apply now

If you meet the above requirements and are interested in joining our team as a Sales Coordinator (Export & Shipping), we would like to hear from you. Please submit your resume, a covering letter, and any relevant certifications or credentials to our recruitment team. We look forward to reviewing your application and discussing this exciting opportunity with you.