Sales Coordinator (Inside Sales) | US Hours

Sales Coordinator (Inside Sales)

Join a fast-growing cafe supplies company that helps hundreds of independent cafes in Canada’s Greater Toronto Area and Southwestern Ontario. We are a one-stop supplier of cups and lids, syrups, alternative milks, matcha, chai, cold brew and coffee equipment. We have big plans to grow, and there is room to build your career with us.

About the role

You’ll be the link between our customers and our sales team. You’ll keep our sales days running smoothly, follow up with cafes, and help turn new leads into loyal customers. If you love helping people, stay organised and take pride in doing things well, this role is for you.

What you’ll do

• Research and find new cafe customers in our market, and help build the sales pipeline
• Call prospects and existing customers to share our products, spot sales opportunities and book follow-up visits
• Plan sales days, routes and meetings for the outside sales team
• Record notes from sales visits in our CRM and schedule follow-up tasks
• Follow up after visits to confirm pricing and samples were received, answer questions and move customers forward
• Help new customers get started, working with our Customer Service team
• Prepare accurate quotes and support sample requests
• Handle sales inquiries that come in by phone and email

What we’re looking for

• 2+ years of experience in a sales-related role
• Excellent spoken and written communication
• Strong organisation, and comfort juggling priorities
• Good computer skills, including Microsoft Office and Outlook
• A self-starter with a positive attitude and an eye for detail

How we measure success

• Sales days planned, Monday to Friday
• Sales notes entered
• Follow-up tasks completed