Sales Coordinator (Invoicing)

About the role

Armor Hardware Sdn Bhd is seeking a Sales Coordinator to join our team in Puchong, Selangor. This is a full-time position that plays a vital role in supporting our retail operations and driving sales excellence across our hardware retail business. As a Sales Coordinator, you will be the backbone of our sales team, ensuring seamless communication between customers, sales staff, and management whilst maintaining the highest standards of customer service. This role is crucial to our mission of delivering exceptional value and service to our customers in the retail and consumer products sector.

What you'll be doing

1. Assisting customers with product enquiries, recommendations, and purchases across our hardware retail range
2. Processing sales transactions accurately and efficiently using point-of-sale systems
3. Maintaining product displays and ensuring the sales floor is well-organised, clean, and adequately stocked
4. Coordinating with inventory management to track stock levels and flag low-stock items
5. Supporting the sales team in achieving daily, weekly, and monthly sales targets
6. Handling customer complaints and concerns professionally, and escalating issues when necessary
7. Providing product knowledge and technical information to customers to facilitate informed purchasing decisions
8. Assisting with promotional activities, seasonal displays, and merchandising initiatives
9. Maintaining accurate records of sales, customer interactions, and inventory movements
10. Supporting the coordination of delivery schedules and customer order fulfilment

What we're looking for

1. SPM ,High school diploma or equivalent qualification; further retail or business qualifications are advantageous
2. Proven experience in retail sales, customer service, or a similar customer-facing role
3. Strong communication skills with the ability to interact professionally with customers and colleagues
4. Excellent numerical and administrative skills, including proficiency with point-of-sale systems
5. Ability to work effectively in a fast-paced retail environment and manage multiple tasks simultaneously
6. Reliable, punctual, and committed to maintaining consistent attendance and performance standards

What we offer

1. Competitive remuneration package aligned with industry standards
2. Comprehensive staff discounts on hardware and consumer products
3. Opportunities for career progression within the retail and retail management sectors
4. Ongoing training and professional development to enhance your retail and product knowledge
5. A supportive and collaborative team environment where your contributions are valued
6. Flexible working arrangements where possible to support work-life balance

About us

Armor Hardware Sdn Bhd is a trusted name in the retail and consumer products industry, specialising in quality hardware products and tools for both professional and domestic customers. With a commitment to exceptional customer service, competitive pricing, and an extensive product range, we have established ourselves as a go-to destination for hardware solutions. Our company culture emphasises integrity, customer satisfaction, and the development of our team members. We believe in fostering an inclusive workplace where every employee has the opportunity to grow, contribute meaningfully, and be part of a success story.