Sales Coordinator (Order Process)

Location:
Singapore, Changi North Rise

Working Hours:
5 day work week (Monday to Friday)

Benefits:
Lunch provided (Chinese Food)

2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations

Medical Benefits

Leave benefits according to MOM guidelines

Job Summary:
We are looking for a dedicated and customer-focused Sales Coordinator to join our team. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities:
Respond promptly and professionally to customer inquiries via phone and email

Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment

Handle order changes, cancellations, returns, and exchanges efficiently

Address and resolve customer complaints with empathy and professionalism

Provide basic technical support and troubleshoot product/service issues

Achieve performance targets set by management.

Collaborate with internal teams to resolve service-related issues

Support other sales-related and administrative tasks as assigned

Requirements:
Minimum 1 year of experience in customer service or sales support

Strong communication and interpersonal skills

Proficient in Microsoft Office; experience with ERP systems for order processing is a plus

Able to multitask and manage time effectively in a fast-paced environment

Detail-oriented with strong organizational skills

Positive attitude and ability to handle challenging situations diplomatically

Kumpulan

is a well‑established Singapore company providing comprehensive office, pantry, and business supply solutions.

Founded in 1986, we support MNCs, SMEs, institutions, and F&B businesses through a reliable one‑stop supply model backed by our own warehouse operations, delivery fleet, and digital e‑commerce platform.

With a strong focus on service excellence, operational efficiency, and long‑term partnerships, Kumpulan continues to grow by investing in people, technology, and process improvements.