Sales Coordinator (Sales Admin cum Customer Service)

About Us

PMJ Heaters has been manufacturing industrial electric heaters and thermocouples in Johor Bahru since 1989. We supply customers across oil & gas, semiconductor, food processing and general manufacturing, both locally and for export. We're a family-run business of around 70 people, and we build to order. almost every job is engineered to a customer's specification.

The Role

You'll be the link between our customers and our production floor. When an enquiry comes in, you prepare the quotation. When the order is confirmed, you raise the SO, track it through production, and issue the DO when it ships. In between, you keep the customer informed.

This is a support role. There is no personal sales target and no commission. What we need is someone accurate with paperwork and quick to respond.

What You'll Do

• Prepare and issue quotations based on enquiries and internal costing
• Raise sales orders and delivery orders; maintain accurate records
• Follow up with production on job status and delivery dates
• Respond to customer enquiries by email and phone — promptly, and with an answer
• Chase up outstanding quotations and pending customer confirmations
• Coordinate with logistics on shipments and delivery arrangements
• Support the team with general administrative work

What We're Looking For

• Diploma or Degree in Business Administration, or equivalent working experience
• [1–3] years in sales admin, sales coordination, or order processing — manufacturing environment preferred
• Comfortable with quotations, SO/DO, and basic order costing
• Confident with Microsoft Excel and Outlook; experience with an ERP or accounting system is a plus
• Organised and detail-oriented, able to juggle several open jobs at once
• Willing to pick up the phone and chase an answer rather than wait for one

Languages

Strong written and spoken English and Bahasa Malaysia are essential — the majority of your customer correspondence, supplier communication and internal documentation will be in these two languages.

Working Mandarin is an advantage, as some of our component suppliers and a portion of our customer base communicate in Mandarin. This is a preference, not a requirement. We assess it at interview, and candidates who are strong in English and Bahasa Malaysia are encouraged to apply.

On Salary

The range above reflects what this role needs. But if you bring more than we've asked for , deeper ERP or systems experience, an additional language, a track record of cleaning up messy processes; do say so in your application and tell us the figure you think it's worth.

We'd rather have that conversation than lose a good candidate over a number. Make the case and we'll listen.

What We Offer

• Salary with annual review
• EPF, SOCSO, EIS, annual leave, medical and insurance coverage
• Annual bonus / performance incentive
• Monday to Friday, 8.30am – 6.00pm
• Direct exposure to the Sales Director, we're small enough that good ideas get implemented
• Stable, established company, over 35 years in business

You don't need to know anything about heaters. We'll teach you the product.

We're more interested in whether you're reliable and clear when you communicate.