Sales Coordinator-(Tyresoles-Flooring Division)

Role & responsibilities :

Supported sales team by managing incoming sales leads and responding to prospective customer inquiries. Contributed to new hire onboarding and training as well as overall management of all accounts. Combined strong customer service skills and technology ability to provide efficient sales operations.

• Handled customer complaints with tact and professionalism, resolving at least 20 customer issues and inquiries every day.

• Collaborated with sales representatives to assign accounts.

• Trained sales representatives on CRM and troubleshoot technical issues with account management.

• Organized and process over 100 incoming leads per week in CRM.

• Introduced follow-up system to reach out to prospective customers using the 2-2-2 system (follow up 2 times, 2 days and 2 weeks after initial contact).