Sales Cun Customer Service

About the role

This is a sales and customer service role in the air-conditioning industry. You will attend to customer enquiries via multiple channels, recommend suitable products and installation packages, and manage the full sales cycle from quotation to after-sales support.

Key responsibilities

• Attend to walk-in, telephone, WhatsApp and online customer enquiries
• Recommend suitable air-conditioning products, accessories and installation packages
• Prepare quotations, sales orders, invoices and receipts
• Follow up with customers on quotations, enquiries and sales opportunities
• Coordinate installation schedules with the Operations and Technical teams
• Handle customer complaints and after-sales enquiries professionally
• Achieve monthly sales targets and maintain good customer relationships
• Check product availability and assist with stock and inventory updates
• Process customer payments and operate the POS system accurately
• Prepare daily sales reports and maintain proper sales records

About you

• Good communication and customer service skills
• Sales-oriented, proactive and responsible
• Able to communicate professionally with customers
• Basic computer skills and familiar with WhatsApp
• Familiar with AutoCount accounting/business management system
• Able to work independently and as part of a team
• Experience in Sales, Customer Service or Air-Conditioning Industry is an advantage
• Fresh candidates with a positive attitude are encouraged to apply