Sales - Customer Experience

Company Overview

MAR Companies is a dynamic, fast-growing property management and real estate investment company. We own and manage multiple mobile home and RV communities across the valley and more! Our company vision focuses on breaking new ground, revolutionizing, and providing groundbreaking service in the mobile home and RV park industry.

As part of the Sales and Leasing team, you will be the front-line voice and heart of our company. This role is centered on high-volume phone communication, lightning-fast responsiveness, and building warm relationships with prospective and current residents. We are looking for an adaptable, detail-oriented communicator who thrives in a collaborative environment and genuinely loves talking to people.

Responsibilities:

● Active Communication & Responsiveness: Serve as one of the primary points of

contact via inbound/outbound phone calls, emails, and text messages. Assist with

actively monitoring, reviewing, researching, and responding to incoming text messages

and voicemails with speed and accuracy.

● Prospecting & Leasing: Assist prospective residents with showings, applications, take

RV reservations (booking, payments), and assist with executing lease agreements and

renewals on time.

● Resident Satisfaction & Retention: Deliver exceptional customer care. Conduct

follow-ups with prospects and new residents via phone and email within 24-48 hours to

ensure satisfaction.

● Research & Problem-Solving: Comprehend and clearly communicate legal documents

and lease terms. Thoroughly research customer inquiries and offer thoughtful, accurate

solutions.

● Data & System Management: Consistently document all customer interactions,

move-ins/move-outs, and lead statuses in our property management and CRM software.

● Team Collaboration: Work closely with the team to adapt to changing priorities,

streamline processes, and maintain a seamless workflow.

● Assist Spanish-speaking customers as needed.

Qualifications & Core Competencies:

● People-First Mindset: You truly love connecting with people, possess high emotional

intelligence, and bring strong enthusiasm to every phone conversation.

● Problem-Solving: Tech-savvy, but driven by human logic. You can use your own critical

thinking, and research skills to solve problems.

● Detail-Oriented & Multitasker: Exceptional organizational skills with the ability to

handle calls, texts, and administrative tasks simultaneously without missing a detail.

● Adaptable & Resilient: Comfortable with change, eager to learn, and calm under

pressure in a fluid environment.

● Communication Skills: Clear, professional, and empathetic written and verbal

communication.

● Education & Experience: High School diploma/GED required; Call center or

high-volume phone experience strongly preferred. Bilingual (English/Spanish) is a major

plus.

Tools Used:

G Suite, Rent Manager CRM

Pay: $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Ability to Commute:

• Scottsdale, AZ 85260 (Required)

Work Location: In person