Sales Customer Service Representative (100% Remote / Performance-based)

About the role

This is a fully remote customer service and sales role focused on delivering exceptional customer experiences while driving revenue through phone-based interactions. You will speak with existing customers, build rapport through empathy and clear communication, understand their skincare needs, and recommend relevant products while identifying upselling and cross-selling opportunities. You will take ownership of customer issues, handle objections professionally, and turn challenging interactions into positive experiences, all while maintaining commercial awareness and meeting performance expectations.

Key responsibilities

• Speak with existing customers by phone and deliver an exceptional customer experience
• Build rapport and establish trust through empathy, confidence, and clear communication
• Listen carefully to customer questions, concerns, and experiences
• Take ownership of customer issues and work toward positive resolutions
• Understand customer needs and recommend relevant skincare products
• Identify natural upselling and cross-selling opportunities
• Turn challenging customer interactions into positive experiences
• Handle objections and concerns professionally
• Maintain control of conversations without sounding robotic or overly scripted
• Follow established customer experience and sales processes

About you

• Proven experience in BPO, customer service, customer relationship management, client relationship management, retention, account management, upselling, cross-selling, phone sales, or a similar customer-facing role
• Experience handling customers over the phone and managing a high volume of conversations
• Strong relationship-building and customer service skills
• Ability to remain calm, empathetic, and professional when handling complaints or difficult situations
• Strong upselling and cross-selling ability
• Excellent spoken English and communication skills
• High confidence when speaking with customers on live calls
• Strong listening and discovery skills
• Performance-driven mindset with strong personal discipline, accountability, and work ethic
• Ability to consistently work EST hours and availability for 12 hours per day, 6 days per week

Benefits

• 8–15% commission on sales
• Products and offers ranging from $300–$8,000
• Top performers currently earning $7,000–$10,000+ per month in commission
• Uncapped performance-based earning potential
• Strong growth opportunities for high performers
• Top performers have opportunities to earn additional recognition and rewards, including company trips to destinations such as Dubai and Japan