Sales Customer Support

Exclusive opportunity

Onsite

Sales Customer Support

Idemitsu Lubricants America

Sales Customer Support

Skills

Customer Support

2 months ago

Share this opportunity

Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.

Important information

Contract type:

Permanent

Location:

Jeffersonville, IN, USA

Work mode:

Onsite

Published on:

4 September 2026

What they need


Sales Customer Support Associate The Direct Distribution Associate supports daily customer shipments while providing a high level of service to customers, distributors, retailers, and the sales team. This role coordinates and monitors orders, maintains accurate customer and shipment data, resolves issues, and communicates with internal and external partners to ensure orders and commitments are completed accurately and on time. The position requires strong attention to detail, organization, communication, and customer service skills. Location Jeffersonville, IN Why You’ll Love It Here! - Attractive total compensation package - Medical, Dental, and Vision benefits on day one - Annual merit-based performance wage increases - Performance-based bonus opportunities twice per year - Generous PTO package - Family-like atmosphere that promotes growth and flexibility. Purpose Of This Position The purpose of this position is to ensure direct distribution orders and shipments are processed accurately and efficiently while providing exceptional support to customers, distributors, retailers, and the sales team. This role helps maintain strong customer relationships by monitoring orders, resolving issues, maintaining accurate data, and ensuring customer commitments are met. What You’ll Be Doing - Key Responsibilities - Coordinate, monitor, and follow up on daily customer orders and shipments to ensure timely and accurate delivery. - Verify and approve daily buyback shipments through the Supplier Web Portal. - Provide responsive customer service and support to customers, distributors, retailers, and the sales team. - Create, track, and resolve customer and order-related issues through Zendesk. - Maintain accurate customer, product, sourcing, and retailer information within company systems. - Track order activity, dealer changes, participation, inventory, and promotional programs. - Prepare and distribute daily, weekly, and monthly reports related to direct distribution activities. - Communicate and collaborate with customers, vendors, and internal teams to resolve issues and maintain a high level of customer satisfaction What You’ll Need to Succeed in this Role - High School Diploma or GED - 1 -3 years of clerical experience - PC skills including data entry, word processing, and spreadsheet creation/modification - Excellent customer service skills including a positive attitude, good communication, time management, and a high level of accuracy - Work well with team members, customers, and vendors About Idemitsu Lubricants America Corporation Since 1992, Idemitsu Lubricants America Corporation (ILA) has been a leading provider of high-performance automotive lubricants, dedicated to innovation, quality, and sustainability, serving the needs of original equipment manufacturers and consumers across North America. ILA is a subsidiary of Idemitsu Kosan, based in Tokyo. Idemitsu has a strong focus on its people, demonstrated through our unique culture, together with competitive compensation, professional development, and a flexible work environment. You can find out more at www.ilacorp.com and www.idemitsulubricants.com

Sales Customer Support Associate The Direct Distribution Associate supports daily customer shipments while providing a high level of service to customers, distributors, retailers, and the sales team. This role coordinates and monitors orders, maintains accurate customer and shipment data, resolves issues, and communicates with internal and external partners to ensure orders and commitments are completed accurately and on time. The position requires strong attention to detail, organization, communication, and customer service skills. Location Jeffersonville, IN Why You’ll Love It Here! - Attractive total compensation package - Medical, Dental, and Vision benefits on day one - Annual merit-based performance wage increases - Performance-based bonus opportunities twice per year - Generous PTO package - Family-like atmosphere that promotes growth and flexibility. Purpose Of This Position The purpose of this position is to ensure direct distribution orders and shipments are processed accurately and efficiently while providing exceptional support to customers, distributors, retailers, and the sales team. This role helps maintain strong customer relationships by monitoring orders, resolving issues, maintaining accurate data, and ensuring customer commitments are met. What You’ll Be Doing - Key Responsibilities - Coordinate, monitor, and follow up on daily customer orders and shipments to ensure timely and accurate delivery. - Verify and approve daily buyback shipments through the Supplier Web Portal. - Provide responsive customer service and support to customers, distributors, retailers, and the sales team. - Create, track, and resolve customer and order-related issues through Zendesk. - Maintain accurate customer, product, sourcing, and retailer information within company systems. - Track order activity, dealer changes, participation, inventory, and promotional programs. - Prepare and distribute daily, weekly, and monthly reports related to direct distribution activities. - Communicate and collaborate with customers, vendors, and internal teams to resolve issues and maintain a high level of customer satisfaction What You’ll Need to Succeed in this Role - High School Diploma or GED - 1 -3 years of clerical experience - PC skills including data entry, word processing, and spreadsheet creation/modification - Excellent customer service skills including a positive attitude, good communication, time management, and a high level of accuracy - Work well with team members, customers, and vendors About Idemitsu Lubricants America Corporation Since 1992, Idemitsu Lubricants America Corporation (ILA) has been a leading provider of high-performance automotive lubricants, dedicated to innovation, quality, and sustainability, serving the needs of original equipment manufacturers and consumers across North America. ILA is a subsidiary of Idemitsu Kosan, based in Tokyo. Idemitsu has a strong focus on its people, demonstrated through our unique culture, together with competitive compensation, professional development, and a flexible work environment. You can find out more at www.ilacorp.com and www.idemitsulubricants.com

Other offers great for you!

These companies are also looking for great profiles

Bloomays

RPO freelance - 3j/semaine - Paris

Freelance

Paris, France

Onsite

Top Recruiter

Skills

RecruitmentRPO Tech

18 hours ago

Quick apply

Anderson RH

EXPERT AWS- mise en conformité-sécurité-migration

Freelance

Paris, France

Hybrid

Skills

AWSCloud securityCloud governanceGRCCloud complianceInfrastructure migrationEXPERT AWS- mise en conformité-sécurité-migration anglais courant

14 hours ago

Quick apply

Confidentiel

Assistant Administratif Formation (freelance, confidentielle)

Freelance

Paris, France

Onsite, Hybrid

Skills

Office ManagementTrainingHR Assistantassistant formationconvention de formationorganisme de formationtraining coordinator

28 minutes ago

Quick apply

The best place to find your next move

Talents

Find a job

Create a profile

Solutions and tools

Recruiters

Find profiles

Post a job

Pricing

About

Contact

Terms and conditions