Sales Design Consultant

Company Description Hemphill's Rugs & Carpets, Inc. is a specialized floor covering showroom serving both the public and design trade, located in Costa Mesa, CA. As a Wools of New Zealand Premier Partner, the showroom offers an extensive collection of high-quality wool carpets and custom area rugs, supported by knowledgeable design and sales staff. In addition to wool, Hemphill’s features a wide range of natural fiber products such as sisal, jute, seagrass, abaca, and mountain grass, along with a large selection of custom bindings including leather, suede, cotton, linen, and performance fabrics. The showroom also carries more than 100 brands of wood flooring, carpet, specialty flooring, and accessories, plus cleaning and maintenance supplies and premium vacuums. Hemphill’s is known for quality products, personalized service, and custom fabrication solutions for residential and commercial clients.

Role Description The Sales Design Consultant is a full-time, on-site role based in Costa Mesa, CA. This position involves greeting and assisting clients in the showroom, understanding their needs, and guiding them in selecting carpets, rugs, wood flooring, and natural fiber products that align with their aesthetic, functional, and budget requirements. The consultant will create design concepts, present product options and samples, prepare estimates and proposals, and manage orders from selection through installation, including coordination with fabrication and installation teams. Daily responsibilities include maintaining product knowledge across multiple flooring and rug brands, updating showroom displays, following up on leads, and building long-term client relationships. The role also requires accurate documentation, use of point-of-sale and scheduling systems, and collaboration with the design and sales team to meet individual and showroom sales goals.

Qualifications

• Strong customer-facing skills, including Customer Service and the ability to build trust and long-term relationships.
• Demonstrated Sales skills, including consultative selling, upselling, and closing transactions in a showroom or retail environment.
• Knowledge of Interior Design principles with an eye for color, texture, and space planning, and experience coordinating finishes and materials.
• Familiarity with Furniture and Furnishings to help clients integrate flooring and rugs into broader design schemes.
• Excellent communication and interpersonal skills, with the ability to translate technical product details into clear options for clients.
• Comfort working with measurements, floor plans, and basic math for quoting and ordering; attention to detail and accuracy.
• Ability to stand and move around the showroom, lift and handle samples, and work on-site during showroom hours, including some weekends as needed.
• High proficiency with most computer applications and point-of-sale, Microsoft Suite or CRM systems; ideally 5+ experience in flooring, rugs, or home design retail