Sales Development Associate (Outbound)

Sales Development Associate

Company: Shark Innovation Labs
Location: Karachi, Pakistan
Department: Sales

Team: SDR - Outbound
Employment Type: Full-Time

Company Overview:

Shark Innovation Labs is a leading provider of back-office and outsourcing solutions, serving international clients with a strong focus on the GCC region. With a team of over 160 professionals across our offices in Karachi, Lahore, and Faisalabad, we specialize in delivering reliable, scalable, and cost-efficient services tailored to our clients’ business needs.Our expertise in managing end-to-end business processes allows our clients to focus on growth while we handle their operational support with efficiency and professionalism.

Job Summary:

Shark Innovation Labs is looking for someone who is confident on the phone, comfortable with cold calling, fluent in English, and motivated by achieving measurable sales results. The right candidate should be able to handle rejection professionally, maintain consistent follow-ups, and turn conversations with prospects into qualified opportunities.

The ideal candidate will have hands-on experience in cold calling, outbound sales, lead generation, and prospect engagement, with strong English communication skills. This role is ideal for someone who is confident speaking with prospective clients, comfortable working with sales targets, and capable of turning outbound conversations into qualified business opportunities.

Key Responsibilities

• Conduct outbound cold calls to prospective clients and decision-makers.
• · Make up to 80 outbound calls per day, depending on prospect availability, conversations, and business requirements.
• Research and identify potential prospects and new business opportunities through outbound channels.
• Qualify leads by understanding prospects' business needs, requirements, and level of interest.
• Engage prospects professionally through phone calls, emails and other relevant channels.
• Build rapport with prospects and establish strong initial relationships.
• Follow up consistently with prospects to nurture potential opportunities.
• Maintain accurate records of calls, conversations, follow-ups, and opportunities in the CRM.
• Collaborate with the Sales and Marketing teams to execute outbound campaigns and lead-generation strategies.
• Meet and consistently work toward sales/lead-generation targets.
• Track personal performance and continuously improve calling, prospecting, and conversion techniques.
• Share prospect feedback and market insights with the sales and marketing teams.

Requirements

• Bachelor's degree in Business, Marketing, Management, or a related field.
• 1–2 years of proven experience in outbound sales, cold calling or a similar client-facing role.
• Prior hands-on cold-calling experience is mandatory.
• Excellent spoken and written English communication skills.
• Confident and professional communication style with the ability to speak with international clients.
• Comfortable working with sales targets, KPI/KRA, and performance-based goals.
• Basic proficiency with CRM systems, Microsoft Office/Google Workspace, and sales tools.
• Candidates must be based in Karachi.

What We Offer:

• Free Lunch Facility
• Paid Time Off
• Medical Insurance
• Annual Increments
• Performance-based bonus.
• Leave Encashment

Working Conditions:

• Work Condition: Onsite
• Work Hours: 9:00 AM – 6:00 PM (Standard)
• Respect for Diversity, Inclusion & Anti-discrimination Practices

How to Apply: Interested candidates should submit their resume and a cover letter outlining their interest in the role and relevant skills to [email protected]

Application Question(s):

• How many outbound calls can you comfortably make in a day?

• What are some common objections you usually face while calling and pitching to customers?

• How do you identify whether a lead is genuinely interested or not?

Work Location: In person