Sales Development Executive

Company Overview

The hiring organization is a premier Philippine house for bespoke tailoring, handcrafted menswear, and luxury custom apparel, with brand heritage tracing back to the 1960s. The parent group operates under a dual structure: an operational manufacturing arm in Las Piñas City managing production and supply chain, and a commercial group in Makati City overseeing sales, marketing, and expansion.

The group’s expanding multi-entity portfolio includes:

• Bespoke Menswear & Tailoring House: Flagship studio specializing in handcrafted menswear, high-end suiting, custom tailoring, and long-standing client relationships.
• Luxury Womenswear Line: A dedicated luxury atelier line for custom-fit tailored clothing, women's suiting, and ceremonial attire.
• Made-to-Measure & Event House: Focuses on trunk shows, bespoke invitations, and specialized made-to-measure orders.
• Membership & Lifestyle Ventures: Incorporates subscription-based memberships, curated drop cycles, seasonal gifting, community engagement, and an in-store hospitality bar venue.
• Digital Platforms & Commercial Ventures: Expanding commercial platforms and group cross-promotions connecting community activities into client conversations.

Position Overview

• Location: On-site in Makati City

• Primary Mandate: Lead full-pipeline client engagement, pipeline management, and follow-through across all commercial entities—ensuring zero dropped enquiries, seamless order tracking, and high client retention.

Key Responsibilities

• Enquiry & Pipeline Ownership: Answer and route every incoming client enquiry instantly across all channels; manage the client lifecycle end-to-end from initial inquiry, appointment, fitting, and commission through to delivery and repeat orders/subscription renewals.

• Appointment & Order Follow-Through: Book, confirm, and follow up on client appointments; track open commissions/orders in progress and proactively update clients on delivery timelines before they ask.

• Client Retention & Re-Engagement: Maintain regular, discreet contact with long-standing clients and members—specifically re-engaging accounts that have gone quiet.

• Multi-Brand Commercial Coordination:

  • Bespoke Menswear & Womenswear: Manage commissions, appointments, fitting follow-ups, and atelier client coordination.
  • Made-to-Measure Line: Assist with trunk show preparation, invitations, bookings, and order tracking.
  • Membership Venture: Drive sign-ups, renewals, lapsed-member follow-ups, and gifting/drop cycles.
  • Hospitality & Platform Arms: Coordinate private hire, bookings, and turn community activity into active client leads across entities.

• Record Keeping & Reporting: Maintain centralized, accurate client and order databases; prepare trusted performance and pipeline reports on time.

Key Relationships & Governance

• Chief Commercial Officer (CCO): Direct supervisor who sets commercial direction and revenue targets; this role executes and carries the weekly operational follow-through behind those targets.
• Manufacturing & Supply Chain Teams: Coordinates directly on production timelines, fabric availability, and delivery commitments.
• Brand & Store Teams: Collaborates on campaigns, events, client outreach, and day-to-day store appointments.
• Finance: Partners on sales records, collections follow-up, and reconciliations.

Candidate Profile

Core Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 2 to 4 years of experience in sales, client servicing, retail, or business development.
• Exceptional spoken and written communication skills in both English and Filipino.
• Demonstrated history of meticulous follow-through and closing operational loops independently.
• Proficient with Microsoft 365 (Excel, Outlook, Teams, SharePoint, Lists/Planner) and spreadsheet reporting.

Strongly Preferred:

• Experience in a premium, luxury, fashion, bespoke tailoring, or high-end hospitality setting.
• Exposure to made-to-order models, subscription-based sales, or luxury client management.
• Experience maintaining CRMs/databases, setting up functional tracking sheets, or organizing sales workflows.

Scope Boundaries (What the Role Excludes)

• No Direct Sales Strategy / Target Ownership: Strategy is set and targets are held by the Chief Commercial Officer; this role owns the activity, execution, and tracking that power those targets.
• No Store Team Supervision: Does not manage or evaluate retail store personnel (handled by store leadership and HR).
• Not a Systems Design Role: Focuses on maintaining and building operational tools/trackers under the guidance of the CCO rather than designing corporate sales architecture.