Sales Development Representativ

Who you are

• Professional fluency in Italian (written, reading, and spoken) and English
• Demonstrated experience (1+ years) in a telesales or call-center environment with a proven track record of exceeding performance objectives
• Strong customer-centric mindset with the ability to nurture trust, resolve business needs, and advocate for customer success
• Excellent collaboration and teamwork skills, with a commitment to sharing information and supporting team goals over individual interests
• Flexibility to manage communications and collaborate effectively across multiple time zones in a global work environment
• Demonstrated creativity and innovation in developing approaches to solve problems and improve sales performance
• Receptiveness to new methods and technologies, with a comfort level in taking calculated risks to meet business challenges
• Strong commitment to continuous improvement, actively pursuing training to build knowledge and skills
• Proven ability to solicit, apply, and act upon constructive feedback to continuously improve processes and services

What the job involves

• OpenTable is dedicated to improving restaurants' revenue potential by utilizing industry-leading front-of-house management and online reservation technology
• As a Sales Development Representative, you will be part of a passionate global team committed to ensuring restaurant customers' success and dining customers' enjoyment
• You will help restaurants thrive by generating sales leads, driving prospect engagement, and providing essential sales support
• Your efforts will directly impact our mission of empowering restaurants to focus on their teams and guests while enabling diners to discover the perfect restaurant
• Generate high-quality sales leads and execute outbound sales prospecting via phone to schedule appointments for regional Account Executives
• Implement and manage targeted lead generation programs developed in partnership with the Restaurant Marketing team
• Craft and distribute compelling sales messages to prospective restaurant partners using direct mail and targeted email marketing campaigns
• Facilitate seamless lead hand-offs to Account Executives and respond promptly to prospect inquiries to ensure exceptional customer experiences
• Maintain accurate records of all sales activities and provide timely, detailed reports to management
• Participate in market research, sales initiatives, and regional trade shows to drive market presence, which will require occasional travel
• While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations

Benefits

• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings