Sales Development Representative and Administrative Support

MB Crusher is seeking a detail-oriented and customer-focused individual to join our team as a Sales Development Representative and Administrative Support specialist. This role combines essential administrative support with customer outreach and prospecting duties, helping us identify potential new clients and grow the business. You will assist in finding, contacting, and following up with prospects while providing administrative support across departments to streamline operations. Multitasking and time-management skills are essential for this position.

Responsibilities

Prospecting & Customer Outreach:

• Utilize our CRM, cold calling and email to generate new sales opportunities
• Evaluate market trends and conditions to proactively seek and develop new business opportunities in the market
• Identify prospect's needs, address objectives and suggest appropriate products/services
• Follow up on initial outreach to gauge interest and schedule calls or meetings for the sales team.
• Qualify leads based on company needs before passing them to sales reps.
• Keep accurate records of all prospecting activity, including lead status and next steps, using the company’s CRM system.
• Collaborate with the sales team to refine lead generation strategies and improve outreach effectiveness.
• Maintain a positive, professional approach when engaging with potential clients, representing the company's values and offerings.

Administrative Support:

• Manage the front desk/reception operations, when needed, acting as the first point of contact for guests, employees, candidates, and vendors.
• Perform general administrative tasks, including answering and directing phone calls, email correspondence, filing, meeting minutes, mailings, and deliveries.
• Keep detailed and accurate records in our CRM database of visitor requests, calls, emails, and chat messages.
• Support other departments with ad-hoc administrative tasks as required.

Qualified candidates will have:

• Proven experience in inside sales or related fields such as telemarketing or customer service
• High school diploma or equivalent;
• Proven experience in a customer service, sales, or administrative support role.
• Professional attitude and appearance
• Excellent verbal and written communication skills
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Highly driven, motivated, and organized
• Multitasking and time-management skills, with the ability to prioritize tasks
• Excellent interpersonal skills
• Comfortable with outbound and prospecting .
• Punctual with a strong attendance history
• Must be able to move 25-50 lbs, bend, stretch, and stand for extended periods of time

Preferred Qualifications (But not required)

• Fluent in Spanish
• Experience in lead generation, sales outreach, or customer acquisition.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Reno, NV 89521 (Required)

Work Location: In person