Sales Development Representative

About Us:

Inductive Automation Australia is the Fortitude Valley, Brisbane based branch of a leading global software company. We are a fast-growing team that values collaboration, commitment, and integrity, and we are looking for passionate people with a focus on providing exceptional customer experiences and an outstanding attention to detail to join us in this full-time, office-based role.

Position Summary:

We’re looking for a Sales Development Representative to fill a critical role in supporting the sales team and ensuring smooth business operations. As a vital member of the Sales team, this role is responsible for the crucial initial steps in the sales process, ensuring efficiency and support for the Account Executive (AE) team. Key responsibilities include triaging and prequalifying all inbound sales leads, responding promptly to general customer and support renewal enquiries, and preparing accurate quotations and proposals. The role requires strong operational support, meticulous CRM data management for reliable reporting, and continuous product knowledge development to enhance the quality of sales support and qualification across the entire Sales team. This position works collaboratively with internal departments to ensure streamlined outcomes for all customer accounts.

Core Duties:

Activities include, but are not limited to:

• Triage and prequalify all inbound sales leads, ensuring only well-qualified leads with a commercial opportunity are passed to the sales executives
• Respond promptly to general customer enquiries, gather initial required information, and escalate technical or complex sales questions as required
• Prepare, review, and deliver precise and competitive quotations and proposals, ensuring they align with customer requirements
• Ensure CRM data is accurately input, maintained, and kept current, providing the foundation for reliable sales reporting and forecasting used by the Sales team.
• Provide direct operational and administrative support to the sales area, enhancing the overall efficiency of the Sales team.
• Enrolling customers in training classes
• Assist with generating recurring sales reports, pipeline analysis documentation, and presentation materials
• Assist with customer support contract renewal processing, ensuring all requirements and timelines are met to aid in customer retention and account stability.
• Work collaboratively with all internal departments (e.g., Finance, Operations, Technical Support) to ensure accurate and streamlined outcomes.
• Understand and follow the company's internal processes.
• Work to continuously increase product knowledge, both technically and commercially, to improve the quality of sales support and qualification provided to the entire Sales team.
• Work to successfully achieve KPIs/Targets as set by the company.

What’s in it for you:

• Competitive base salary & annual bonus
• Numerous opportunities for growth and promotion
• Monday to Friday only (no weekends, no late nights)
• Industry leading training and ongoing coaching
• Supportive, engaging and high energy team culture

Requirements:

• Enjoy working in a collaborative, team-oriented environment
• Excellent written and verbal communication skills
• Experience using sales CRM software desirable
• Minimum 1-2 years’ experience in a similar role

To apply:

• Please send resume to [email protected]
• Applicants must have full working rights within Australia
• Must be available to work Monday - Friday in our Brisbane office