Sales Development Representative

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

As a Sales Development Representative at Otter, you'll be responsible for cold calling, pitching, and selling our suite of software products to potential restaurant customers, using strategic outreach and learned sales tactics to grow and expand Otter’s customer base. You own the full sales cycle from the first point of contact to the closed-won deal. Before you take on your responsibilities as a full-time AE, you will participate in our 30-day training program in which we will teach you all the technical skills needed to succeed in sales!

Responsibilities

• Be the expert on Otter’s suite of products, leveraging your customer obsession and product knowledge to pitch and close restaurant customers
• In this full-cycle sales role, you will own your success from cold calls to administrative tasks to closing deals
• Meet and exceed KPI expectations: Minimum of 80 cold calls made to restaurant owners across territories in North America
• Follow up with prospects throughout the sales cycle to ensure needs are being met
• Provide regular updates, respond to inquiries, and address any client concerns promptly

What we’re looking for

• 1-3 years of sales experience, focusing on lead prospecting and qualification, with a consistent track record of success.
• Strong work ethic and commitment to do what it takes to be successful in sales
• Exceptional consultative selling in a full sales cycle role with closing skills
• A sharp focus on their goals and a belief that their daily, weekly, and monthly activities will help achieve them
• Outstanding communication and interpersonal skills, both in person and on the phone

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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