Sales Development Representative

Schedule: 11 PM - 8 AM PH TIME

Key Responsibilities

• Engage new and existing warm leads. Reach out by phone and email to customers who have registered, submitted an inquiry, or previously expressed interest. Prioritize fresh, high-interest leads while consistently following up with older opportunities.
• Build rapport and understand customer needs. Make customers feel heard, ask relevant follow-up questions, and uncover what they need from a warehouse rather than rushing through a checklist.
• Qualify potential opportunities. Confirm details such as the customer's business and intended use, preferred location, space requirements, budget, desired move-in date, rental duration, and readiness to move forward.
• Help match customers with suitable warehouses. Use the information gathered during discovery to identify relevant options through the platform and coordinate the appropriate next steps with the team.
• Manage calls, emails, and follow-ups. Use Aircall for phone outreach and HubSpot to manage lead records, email communication, follow-up tasks, and pipeline activity. Keep clear notes so the team understands each customer's needs and conversation history.
• Maintain momentum and communicate progress. Re-engage leads who have gone quiet, respond to questions, address initial concerns, and flag opportunities that are ready for the next step. Keep lead statuses and qualification details accurate and current.

Qualifications

• Previous experience in sales development, lead qualification, inside sales, or a similar customer-facing sales role.
• Strong spoken and written English, with the ability to build rapport, listen actively, and communicate professionally over the phone and by email.
• Working knowledge of real estate, particularly commercial real estate, logistics, warehousing and the ability to discuss business space requirements confidently.
• Hands-on experience with HubSpot, including maintaining contact records, logging activities, managing follow-ups, and updating pipeline stages.
• Strong organization and follow-through, with the ability to balance new inquiries and older warm leads without allowing opportunities to fall through the cracks.
• A consultative sales approach: comfortable asking detailed questions, identifying a genuine fit, and guiding customers toward a clear next step.