Sales Development Representative

ABOUT PROTEK

Protek Safety & Controls is a Calgary-based distributor of hazardous location safety and control equipment serving customers across Western Canada. We supply fire and gas detection, flame detection, instrumentation, explosion-proof lighting, heat tracing, heaters and signalling products from manufacturers including Dialight, Sensor Electronics (SEC), Fire & Gas Detection Technologies (FGD), Honeywell, E2S, Federal Signal and Eltherm. Our customers work in oil and gas production, gas processing, power generation, pulp and paper and other heavy industries, and we support them from early project planning through installation, commissioning and ongoing support.

We are growing. We are adding to our sales team, investing in new systems and tools, and expanding our coverage across Western Canada. For people who perform, that growth creates room to take on larger accounts, new territories and more responsibility.

THE ROLE

Protek is hiring a Sales Development Representative to open doors for our sales team from our Calgary office. Outbound prospecting is the core of the job. Most of your day will be on the phone and email, reconnecting with customers who have gone quiet and reaching new prospects. You will close sales yourself, and hand complex or technical opportunities to our outside sales representatives. You will also help the wider team with follow-up and customer requests.

This is a junior role for someone early in their sales career. You do not need oil and gas or technical product experience; we will teach you the industry and the products. We are looking for someone who is customer-focused, picks up the phone without hesitation, learns fast and takes initiative. If you have worked as an SDR or BDR in software or technology sales, you will be at home here.

WHAT YOU WILL DO

Prospect and sell

▪ Make outbound calls and send emails to new prospects every day, and qualify their needs.

▪ Close sales directly with customers, and hand complex or technical opportunities to the outside sales team with a clear summary of the customer's needs.

▪ Book meetings for the outside sales team when an opportunity needs a site visit or technical expertise.

▪ Re-engage inactive and dormant accounts, find out why they went quiet and uncover new opportunities.

▪ Research target companies and contacts, and keep prospect and account lists accurate and current.

▪ Meet weekly targets for calls, conversations, booked meetings and sales.

Support the team and our customers

▪ Help the outside sales team with quote follow-up, meeting preparation, and literature and sample requests.

▪ Answer customer inquiries, check order status and route technical questions to the right person.

▪ Take on new tasks as the team's needs change.

Learn and document

▪ Log every call, email and customer interaction in Protek's CRM.

▪ Build your product knowledge through training on gas detection, flame detection, instrumentation, lighting and other hazardous location equipment.

WHAT YOU BRING

Required

▪ Previous sales experience, ideally in an outbound role with weekly activity targets.

▪ Confidence on the phone and the resilience to keep going after hearing “no.”

▪ A customer-first attitude and a habit of following through.

▪ The ability to learn quickly and adapt as priorities change.

▪ Strong written and verbal communication skills.

▪ Strong organizational skills and consistent follow-up across many conversations at once.

▪ Proficiency with Microsoft Word, Excel and Outlook.

Assets

▪ Experience as an SDR or BDR, particularly in software or technology sales.

▪ Experience with a CRM such as Zoho, Salesforce or HubSpot.

▪ Post-secondary education in business or a technical field.

WHAT WE OFFER

▪ Competitive salary.

▪ Full benefits package.

▪ Paid vacation, sick days and personal days.

▪ Hands-on training and mentorship from our inside and outside sales teams.

▪ A path to grow into an inside or outside sales role as you build product knowledge and deliver results.

▪ A culture of trust, accountability and long-term customer relationships.

▪ Protek-branded apparel provided.

Pay: $40,000.00-$80,000.00 per year

Benefits:

• Company events
• Disability insurance
• Extended health care
• Life insurance
• Paid time off

Experience:

• Sales: 2 years (preferred)

Work Location: In person