Sales Development Representative

• As a Sales Development Representative, you will be responsible for engaging with executives at some of the best companies in the world
• You will build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events
• Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including, completing all training certifications provided by Medallia)
• Build key relationships and collaborate with field sales representatives on their respective territory accounts in the region to continuously generate new pipeline through account research, strategy, and outreach
• Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs)
• Research and understand the needs of our clients, prospects, and customers, and effectively communicate Medallia’s value proposition
• Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps
• Prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles
• Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences
• Generate, retain, and engage a high volume of new leads in a timely manner
• Manage and appropriately forecast your leads using Salesforce.com

Benefits

• Work from home opportunities- Experience in a client-facing role working in sales, business development, account manager or a related field
• 9+ months outbound prospecting experience
• Experience in a SaaS or IT company
• Strong written and oral communication
• Excited and passionate about learning customer experience management and discovering where customers are in their journey
• Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite
• Fluency in an additional language such as German, Italian, Spanish, or French a plus